Ward Clerk

Are you a current Austin Health employee? 

If yes, please log in to the Austin Health careers website via ‘Employee Login’ using your network log in details to search, view and apply for all career opportunities available. 

•  20 hours weekly from 1600-2000 Monday to Friday

Austin Health is the major provider of tertiary health services, health professional education and research across three campuses in the north-east of Melbourne and statewide. We have a highly engaged, diverse and collaborative workforce that is unified by our goal to help people live healthy and fulfilled lives. 

About Ward 5 West

Ward 5 West is a 28 bed acute medical ward belonging to the Division of Medical Services. The Service consists of the following areas: Respiratory High Dependency Unit (HDU), The Victorian Respiratory Support Service (VRSS), The Ventilation Weaning Unit (VWU), Sleep Laboratory and Infectious Diseases Unit. 5 West cares for patients with Chronic Obstructive Pulmonary Disease (COPD), respiratory failure, chest infections and Asthma.     

About the role

A regular day will see you:    

• Providing effective phone support and acting as the main point of contact for patient and staff inquiries. 
• Delivering excellent customer service to all stakeholders, ensuring a positive experience. 
• Supporting the Nursing and Medical teams in their daily duties. 
• Managing administrative tasks, including accurate data entry and record-keeping. 
• Applying a flexible and innovative approach to work processes. 

About you  

You will have excellent communication skills and a strong commitment to providing outstanding patient care. You’ll bring energy, drive, and a proactive attitude to your work, with a keen interest in developing your skillset. 

To be successful in this role you’ll bring with you: 

• Proven excellence in customer service and communication, both verbal and written. 
• Strong time management and prioritisation skills. 
• The ability to work autonomously and as part of a dynamic team while maintaining a professional demeanour. 
• Developed computer and administrative skills, with a focus on accurate data management. 
• A demonstrated commitment to Austin Health’s values: Our Actions Show We Care, We Bring Our Best, Together We Achieve, We Shape the Future 

Our benefits 

Working at Austin Health means enjoying a strong sense of purpose, engaging in meaningful work every day. Our people also receive a variety of rewarding benefits, including: 

• Greater take-home pay through generous salary packaging, for living expenses, meals, and holiday accommodation. 

• A suite of wellness initiatives designed to support you, including discounted fitness memberships and special offers on health insurance, and a comprehensive wellbeing program. 

• Onsite childcare at Austin Hospital, easy access via public transport and car parking options. 

• Mentoring and career development opportunities. 

Work with us! 

We are committed to cultural safety and health equity for Aboriginal and/or Torres Strait Islander People. We celebrate, value, and include people of all backgrounds, genders, identities, cultures, bodies, and abilities. We welcome and support applications from talented people identifying as Aboriginal and/or Torres Strait Islander, people with disability, neurodiverse people, LGBTQIA+ and people of all ages and cultures. 

If you feel this role is right for you, we encourage your early application. Even if you don’t meet every single requirement, we encourage you to apply. What matters most is your passion, your drive and your willingness to learn and contribute. Applications will be reviewed as they are received, and interviews may take place prior to the closing date. This means we reserve the right to close a job ad prior to the advertised closing date. 

All appointments are made subject to a satisfactory National Police Check and if required, a Working With Children Check. If you require any reasonable adjustments to the recruitment process, you are welcome to reach out to the hiring manager: Raelene Xerri, Nurse Unit Manager at Raelene.Xerri@austin.org.au

Interested in finding out more about this opportunity? Read the position description for further details. 

Application closing date: 12 October 2025