Revenue Services Officer - Debt Management

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Austin Health is the major provider of tertiary health services, health professional education and research across three campuses in the north-east of Melbourne and statewide. We have a highly engaged, diverse and collaborative workforce that is unified by our goal to help people live healthy and fulfilled lives. 

About the Revenue Services Team

The Revenue Services team sits within the Financial Services Division and is responsible for the effective delivery of the Revenue Services model which manages the follow-up of private and compensable patients' debt, receipting of payments, bank reconciliation and the cashier function. 

About the role

We have an exciting opportunity for a Revenue Services Officer - Debt Management Team to join our team at Austin Health. Reporting to the Debt Management Team Leader, you will be part of the Revenue Services Team to ensure that day-to-day activity is completed accurately, timely and in accordance with Revenue Services processes, procedures and KPI’s.

A regular day will see you:

• Perform accounts receivable administration tasks including receipting payments, processing pre-payments & payment plans, records maintenance and routine administration tasks.
• Perform daily banking functions including balancing to relevant banking audit reports.
• Liaise with hospital departments and relevant personnel to trouble shoot invoice errors, disputes, incorrect payments, short payments and non-payment.
• Liaise with Medicare, health insurance funds, Transport Accident Commission (TAC), WorkCover (VWA), Veteran Affairs (DVA), Ineligible Overseas Visitors (insured & uninsured) to follow up debt.

About you

To be successful in this role, you'll bring with you:

• A commitment to Austin Health values: Our actions show we care, we bring our best, together we achieve, we shape the future.
• Demonstrated experience in debt management, banking or cashiering preferably within private or public health service.
• Experience in a high-volume customer service office with demonstrated excellence in customer service.
• Computer literacy including Microsoft Office skills (Word, Excel, Outlook), billing and finance systems.
• Demonstrated ability to work effectively and efficiently as part of a multidisciplinary team contributing positively to team outcomes.

Our benefits 

Working at Austin Health means enjoying a strong sense of purpose, engaging in meaningful work every day. Our people also receive a variety of rewarding benefits, including: 

• Greater take-home pay through generous salary packaging, for living expenses, meals, and holiday accommodation. 
• A suite of wellness initiatives designed to support you, including discounted fitness memberships and special offers on health insurance, and a comprehensive wellbeing program. 
• Onsite childcare at Austin Hospital, easy access via public transport and car parking options. 
• Mentoring and career development opportunities. 

Work with us! 

We are committed to cultural safety and health equity for Aboriginal and/or Torres Strait Islander People. We celebrate, value, and include people of all backgrounds, genders, identities, cultures, bodies, and abilities. We welcome and support applications from talented people identifying as Aboriginal and/or Torres Strait Islander, people with disability, neurodiverse people, LGBTQIA+ and people of all ages and cultures. 

If you feel this role is right for you, we encourage your early application. Even if you don’t meet every single requirement, we encourage you to apply. What matters most is your passion, your drive and your willingness to learn and contribute. Applications will be reviewed as they are received, and interviews may take place prior to the closing date. This means we reserve the right to close a job ad prior to the advertised closing date. 

All appointments are made subject to a satisfactory National Police Check and if required, a Working With Children Check. If you require any reasonable adjustments to the recruitment process, you are welcome to reach out to the hiring manager: Cora Hintz, Debt Management Team Leader, Cora.Hintz@austin.org.au

Interested in finding out more about this opportunity? Read the position description for further details. 

Application closing date: Monday 11 August 2025