Pre-Analytical Support Officer

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Austin Health is the major provider of tertiary health services, health professional education and research across three campuses in the North East of Melbourne and state-wide.  We have a highly engaged, diverse and collaborative workforce that is unified by our purpose, which is to help people live healthy and fulfilled lives.  

About Pre-Analytical Support – Pathology

The Pre-Analytical Support Department is a specialised team of problem-solvers and analytical operators, playing a critical role in optimising the quality and reliability of our pathology services. As a vital link between patients, clinicians, and laboratories, our team manages complex troubleshooting, data analysis, reporting, and continuous quality improvement initiatives. We are currently seeking a detail-oriented, adaptable, and proactive Pre-Analytical Support Officer to join our department in a full-time, fixed-term position at Austin Pathology’s Heidelberg Laboratory.

About the role

In this position, as a Pre-Analytical Support Officer, you will play a key role within our dynamic pathology services team. Reporting to the Pre-Analytical Support Supervisor, you will be responsible for the efficient and accurate management of pre-analytical processes, including preparing recollects, performing data analysis and reporting, and providing essential support for the business. You will be the first point of contact for enquiries from laboratories, collectors, patients, healthcare provides, and other stakeholders, responding with professionalism, empathy, and clear communication.

• Supports Pre-Analytical Operations 

• Performs Administrative and Investigative duties 

• Monitors and analyses Data for KPI reporting 

• Manages enquiries and Stakeholder liaison

About you

As the Pathology Pre-Analytical Support Officer, you are an organised and detail-oriented professional with experience in a pathology or clinical laboratory environment. You take pride in your accuracy and your ability to follow strict protocols, ensuring the highest standards of quality and confidentiality. Your strong communication and interpersonal skills enable you to respond to enquiries from patients, clinicians, and colleagues with empathy and professionalism.

You thrive in a fast-paced setting, can adapt to changing priorities, and are comfortable working both independently and as part of a collaborative team. You have a solid understanding of laboratory information systems and are confident in your ability to analyse data, prepare reports, and support process improvements. Above all, you are committed to supporting excellent patient care and contributing to the reliability and efficiency of our pathology services. 

To be successful in this role, you'll bring with you:

• Experience working in a pathology or clinical laboratory.
• Proficiency in Laboratory Information Management Systems (LIMS), Microsoft Office applications, and related laboratory systems.
• Strong verbal and written communication skills, with professionalism, empathy, and confidentiality in all interactions.
• Excellent organisational skills and the ability to prioritise tasks, adapt to changing priorities, and support continuous improvement in a fast-paced environment.
• Demonstrated ability in root-cause analysis and complaint resolution within a pathology and/or healthcare setting.
• Formal qualifications in science, laboratory techniques, pathology collection, or a related field (desirable).
• Experience of collection processes (desirable).
• Customer service experience, particularly in healthcare or laboratory settings (desirable).

Our benefits

Working at Austin Health means enjoying a strong sense of purpose, engaging in meaningful work every day. Our people also receive a variety of rewarding benefits, including:

• Greater take-home pay through generous salary packaging, for living expenses, meals, and holiday accommodation.
• A suite of wellness initiatives designed to support you, including discounted fitness memberships and special offers on health insurance, and a comprehensive wellbeing program.
• Onsite childcare at Austin Hospital, easy access via public transport and car parking options.
• Mentoring and career development opportunities.

Work with us!

We are committed to cultural safety and health equity for Aboriginal and/or Torres Strait Islander People. We celebrate, value, and include people of all backgrounds, genders, identities, cultures, bodies, and abilities. We welcome and support applications from talented people identifying as Aboriginal and/or Torres Strait Islander, people with disability, neurodiverse people, LGBTQIA+ and people of all ages and cultures.

If you feel this role is right for you, we encourage your early application. Even if you don’t meet every single requirement, we encourage you to apply. What matters most is your passion, your drive and your willingness to learn and contribute. Applications will be reviewed as they are received, and interviews may take place prior to the closing date. This means we reserve the right to close a job ad prior to the advertised closing date.

All appointments are made subject to a satisfactory National Police Check and if required, a Working With Children Check. If you require any reasonable adjustments to the recruitment process, you are welcome to reach out to the hiring manager:  Renee McEwan, Manager at Renee.mcewan@austin.org.au 

Interested in finding out more about this opportunity? Read the position description for further details.

Application closing date: 26 August 2025