Payroll Advisor

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Austin Health is the major provider of tertiary health services, health professional education and research across three campuses in the north-east of Melbourne and statewide. We have a highly engaged, diverse and collaborative workforce that is unified by our goal to help people live healthy and fulfilled lives. 

About HR Shared Services

The HR Shared Services (HRSS) Department is part of the broader People and Culture Directorate. It is a well-regarded operations function, consisting of teams that provide accurate and efficient HR services across the organisation. With a focus on service excellence and customer-centricity, the HRSS teams work collaboratively together and with the broader People and Culture function to support employees and managers through the employee life cycle. HRSS includes payroll, salary packaging, HR services and HR systems.

About the role 

Reporting to the Payroll Team Leader, you will provide Austin Health managers and employees with support on all related payroll duties and administration in an accurate and timely manner.

A regular day will see you:   

• Produce accurate and timely processing of employee’s payroll requests, timesheets and shifts reflected on the rostering system
• Attend to phone and email enquiries via workflow tools, with particular attention to an exceptional high standard of customer service (both to Austin Health employees and third parties)
• Ensure all tasks are completed within the HR Shared Service delivery model
• Ability to prioritise and work to set timeframes, strong attention to detail and enjoy problem solving complex queries

About you 

To be successful in this role you’ll bring with you:

• Sound knowledge of payroll processing, 1+ years’ experience in a similar role
• Knowledge of and the ability to interpret Enterprise Bargaining Agreements (EBAs)
• The ability to solve complex payroll queries and operate effectively across all areas of the end -to-end payroll function
• Strong customer service focused approach, with excellent communication skills, attention to detail and problem-solving skills
• Ability to work autonomously, as well as collaborate as part of a team in a busy environment

Our benefits 

Working at Austin Health means enjoying a strong sense of purpose, engaging in meaningful work every day. Our people also receive a variety of rewarding benefits, including: 

• Greater take-home pay through generous salary packaging, for living expenses, meals, and holiday accommodation. 
• A suite of wellness initiatives designed to support you, including discounted fitness memberships and special offers on health insurance, and a comprehensive wellbeing program. 
• Onsite childcare at Austin Hospital, easy access via public transport and car parking options. 
• Mentoring and career development opportunities. 

Work with us! 

We are committed to cultural safety and health equity for Aboriginal and/or Torres Strait Islander People. We celebrate, value, and include people of all backgrounds, genders, identities, cultures, bodies, and abilities. We welcome and support applications from talented people identifying as Aboriginal and/or Torres Strait Islander, people with disability, neurodiverse people, LGBTQIA+ and people of all ages and cultures. 

If you feel this role is right for you, we encourage your early application. Even if you don’t meet every single requirement, we encourage you to apply. What matters most is your passion, your drive and your willingness to learn and contribute. Applications will be reviewed as they are received, and interviews may take place prior to the closing date. This means we reserve the right to close a job ad prior to the advertised closing date. 

All appointments are made subject to a satisfactory National Police Check and if required, a Working With Children Check. If you require any reasonable adjustments to the recruitment process, you are welcome to reach out to the hiring manager: Caterina De Battista, Payroll Manager at Caterina.DeBattista@austin.org.au

Interested in finding out more about this opportunity? Read the position description for further details. 

Application closing date: Wednesday 27 August 2025