Patient Support Unit Project Officer

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• Patient Support Unit Project Officer – Surgical Anaesthesia and Procedural Medicine
• Full time, fixed term role until 30th June 2027
• Make a meaningful impact supporting patients, their families and carers

Austin Health is the major provider of tertiary health services, health professional education and research across three campuses in the north-east of Melbourne and statewide. We have a highly engaged, diverse and collaborative workforce that is unified by our goal to help people live healthy and fulfilled lives. 

About the Surgical Anaesthesia and Procedural Medicine Division

The Surgical Anaesthesia and Procedural Medicine Division (SAPM) is part of the Operations Directorate at Austin Health. SAPM manages a number of specialties and services including theatres, Central Sterilising Services Department (CSSD), outpatients and the surgical wards at the Austin or Heidelberg Repatriation Hospitals.

SAPM promotes a culture of delivering quality patient care, whilst providing a broad range of elective and acute surgical procedures including Liver and Renal Transplant and Cardiac Surgery. Other surgical specialties include Neurosurgery, Orthopaedics, Plastics, Vascular, Thoracics, Orology, ENT, Paediatrics, General Surgery, HPB, UGI, Endoscopy and Radiology Services.

About the role 

Following the successful implementation of the Elective Surgery Reform Unit, Austin Health is continuing to build on these improvement and reform initiatives with the Patient Support Unit. As the Patient Support Unit Project Officer, you will play a pivotal role in driving strategic reform, optimising patient pathways, and enhancing patient experience and access. You will collaborate with internal teams and stakeholders to deliver sustainable system improvements and operational efficiencies.

A regular day will see you:   

• Lead planning, execution, and evaluation of key initiatives aligned with hospital-wide priorities
• Develop and maintain project plans, timelines, and KPIs
• Provide expert, evidence-based advice on operational, clinical, and administrative procedures
• Engage and consult with clinical and non-clinical stakeholders to drive reform
• Foster a culture of continuous improvement and apply change management methodologies
• Identify and mitigate risks within workstreams
• Utilise data analytics for project performance tracking and reporting

About you 

To be successful in this role you’ll bring with you:

• Clinical background in a relevant healthcare discipline.
• Strong project management experience with a track record of leading and delivering complex healthcare reform initiatives.
• Excellent stakeholder engagement and communication skills, with the ability to influence and drive change.
• Knowledge of quality improvement methodologies, change management frameworks, and governance structures in a healthcare setting.
• Proficiency in data collection and analysis, with the ability to identify trends and improve performance.
• Self-motivated and collaborative, with the ability to work effectively within a team setting.

Our benefits 

Working at Austin Health means enjoying a strong sense of purpose, engaging in meaningful work every day. Our people also receive a variety of rewarding benefits, including: 

• Greater take-home pay through generous salary packaging, for living expenses, meals, and holiday accommodation. 
• A suite of wellness initiatives designed to support you, including discounted fitness memberships and special offers on health insurance, and a comprehensive wellbeing program. 
• Onsite childcare at Austin Hospital, easy access via public transport and car parking options. 
• Mentoring and career development opportunities. 

Work with us! 

We are committed to cultural safety and health equity for Aboriginal and/or Torres Strait Islander People. We celebrate, value, and include people of all backgrounds, genders, identities, cultures, bodies, and abilities. We welcome and support applications from talented people identifying as Aboriginal and/or Torres Strait Islander, people with disability, neurodiverse people, LGBTQIA+ and people of all ages and cultures. 

If you feel this role is right for you, we encourage your early application. Even if you don’t meet every single requirement, we encourage you to apply. What matters most is your passion, your drive and your willingness to learn and contribute. Applications will be reviewed as they are received, and interviews may take place prior to the closing date. This means we reserve the right to close a job ad prior to the advertised closing date. 

All appointments are made subject to a satisfactory National Police Check and if required, a Working With Children Check. If you require any reasonable adjustments to the recruitment process, you are welcome to reach out to the hiring manager: Fiona Middleton, Div Director Surg Anaesthesia and Procedural Med at Fiona.Middleton@austin.org.au

Interested in finding out more about this opportunity? Read the position description for further details. 

Application closing date: Sunday 7 December 2025