Patient Services Assistant

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• Part-time, 16 hours per week
• Support patients receiving training for home-based dialysis therapies
• Join the Home Therapies Dialysis Education and Support Centre at Heidelberg Repatriation Hospital

Austin Health is the major provider of tertiary health services, health professional education and research across three campuses in the north-east of Melbourne and statewide. We have a highly engaged, diverse and collaborative workforce that is unified by our goal to help people live healthy and fulfilled lives.

About the Home Therapies Dialysis Education and Support Centre
The Home Therapies Dialysis Education and Support Centre (HTC) is part of Austin Health’s Department of Nephrology within the Division of Medical and Cancer Services. The Department of Nephrology provides care across transplantation, peritoneal dialysis, facility and home haemodialysis, and general nephrology.

HTC is a five-chair facility located in the Centaur Building at the Heidelberg Repatriation campus. It provides comprehensive training and resources for patients transitioning to home-based renal replacement therapies.

The centre also provides support and training for regional affiliate dialysis units and supports programs providing dialysis therapy to patients in the community.

About the role
As a Patient Services Assistant, you will work as part of the HTC team to support the delivery of patient care services. You will help maintain a clean, safe and supportive environment while assisting patients and clinical staff with a range of defined services.

Your work will include environmental cleaning, restocking dialysis supplies, supporting patients with dialysis stock management and assisting with patient movement and other daily activities within the service.

A regular day will see you:

• Clean clinical and patient areas, equipment and facilities in accordance with infection control requirements
• Restock haemodialysis, peritoneal dialysis and other supplies and assist patients with dialysis stock management
• Assist with patient movement and handling under the supervision of nursing staff and in accordance with the “movesmart” system
• Support food services, waste and linen management and other Patient Services Assistant duties relevant to the service
• Work collaboratively with nursing and support staff while maintaining patient confidentiality, safe work practices and a team approach

About you
To be successful in this role, you’ll bring with you:

• A PSA Certificate – Certificate III in Health (Patient Services)
• A willingness to work in a hospital environment with sick people and to carry out the full range of Patient Services Assistant duties and tasks as part of a team
• A flexible attitude, with the ability to use initiative, prioritise tasks and problem solve, and basic verbal and written English skills
• Physical capability to undertake the full range of Patient Services Assistant duties
• A commitment to Austin Health values, capacity to work across multiple sites as required or directed by management, and ability to provide proof of immunity to nominated vaccine preventable diseases in accordance with Austin Health’s immunisation screening policy

Our benefits
Working at Austin Health means enjoying a strong sense of purpose, engaging in meaningful work every day. Our people also receive a variety of rewarding benefits, including:

• Greater take-home pay through generous salary packaging, for living expenses, meals, and holiday accommodation.
• A suite of wellness initiatives designed to support you, including discounted fitness memberships and special offers on health insurance, and a comprehensive wellbeing program.
• Onsite childcare at Austin Hospital, easy access via public transport and car parking options.
• Mentoring and career development opportunities.

Work with us!
We are committed to cultural safety and health equity for Aboriginal and/or Torres Strait Islander People. We celebrate, value, and include people of all backgrounds, genders, identities, cultures, bodies, and abilities. We welcome and support applications from talented people identifying as Aboriginal and/or Torres Strait Islander, people with disability, neurodiverse people, LGBTQIA+ and people of all ages and cultures.

If you feel this role is right for you, we encourage your early application. Even if you don’t meet every single requirement, we encourage you to apply. What matters most is your passion, your drive and your willingness to learn and contribute. Applications will be reviewed as they are received, and interviews may take place prior to the closing date. This means we reserve the right to close a job ad prior to the advertised closing date.

All appointments are made subject to a satisfactory National Police Check and if required, a Working With Children Check. Austin Health is a child safe organisation, committed to upholding the rights, safety, and wellbeing of children and young people in line with Child Safe Standards. If you require any reasonable adjustments to the recruitment process, you are welcome to reach out to the hiring manager: Sivatha Ros, Nurse Unit Manager at Sivatha.Ros@austin.org.au

Interested in finding out more about this opportunity? Read the position description for further details.

Application closing date: Thursday 19 November 2026