Patient Services Assistant

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Austin Health is the major provider of tertiary health services, health professional education and research across three campuses in the north-east of Melbourne and statewide. We have a highly engaged, diverse and collaborative workforce that is unified by our goal to help people live healthy and fulfilled lives. 

About the PSA Bank Team

The Nursing Workforce Unit is responsible for timely recruitment and deployment of the supplementary workforce into department vacancies across Austin Health. As the casual Patient Services Assistant, you will be required to submit your availabilities to work shifts within our centralised electronic staffing platform on a regular basis and may be offered work across all inpatient and outpatient departments in all 3 campuses.

About the role 

As the PSA, you will be involved in the performance of a wide range of tasks, which include those set out below. Due to the different service needs of wards and departments the range and types of tasks may vary from area to area.

A regular day will see you involved in:   

• Food services, including serving patient meals and drinks
• Cleaning tasks and waste collection
• Patient movement
• Restocking and distribution of imprest supplies
• Delivery or reception of urgent messages/ tasks as directed by the Nurse in Charge

About you 

To be successful in this role you’ll bring with you:

• Flexible attitude
• Willingness to perform all PSA duties and tasks and work in a team
• Physically capable of undertaking the full range of PSA duties
• Completed PSA Certificate – Certificate III in Health (Patient Services)
• Ability to use initiative and to prioritise tasks and problem solve
• Basic verbal and written English skills
• Basic computer literacy

Our benefits 

Working at Austin Health means enjoying a strong sense of purpose, engaging in meaningful work every day. Our people also receive a variety of rewarding benefits, including: 

• Greater take-home pay through generous salary packaging, for living expenses, meals, and holiday accommodation. 
• A suite of wellness initiatives designed to support you, including discounted fitness memberships and special offers on health insurance, and a comprehensive wellbeing program. 
• Onsite childcare at Austin Hospital, easy access via public transport and car parking options. 
• Mentoring and career development opportunities. 

Work with us! 

We are committed to cultural safety and health equity for Aboriginal and/or Torres Strait Islander People. We celebrate, value, and include people of all backgrounds, genders, identities, cultures, bodies, and abilities. We welcome and support applications from talented people identifying as Aboriginal and/or Torres Strait Islander, people with disability, neurodiverse people, LGBTQIA+ and people of all ages and cultures. 

If you feel this role is right for you, we encourage your early application. Even if you don’t meet every single requirement, we encourage you to apply. What matters most is your passion, your drive and your willingness to learn and contribute. Applications will be reviewed as they are received, and interviews may take place prior to the closing date. This means we reserve the right to close a job ad prior to the advertised closing date. 

All appointments are made subject to a satisfactory National Police Check and if required, a Working With Children Check. If you require any reasonable adjustments to the recruitment process, you are welcome to reach out to the hiring manager: Kate Tozer, ADON at Kate.Tozer@austin.org.au

Interested in finding out more about this opportunity? Read the position description for further details. 

Application closing date: Sunday 15 February 2026