Patient Services Assistant
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Austin Health is the major provider of tertiary health services, health professional education and research across three campuses in the north-east of Melbourne and statewide. We have a highly engaged, diverse and collaborative workforce that is unified by our goal to help people live healthy and fulfilled lives.
About the Secure Extended Care Unit
The Secure Extended Care Unit (SECU) is part of the Mental Health Division at Austin Health. SECU is a 25-bed regional service which provides a rehabilitation and recovery service to individuals from 18 years, unremitting mental health symptoms and complex needs and who need the support of a secure environment. The SECU provides therapeutic care in a contained and structured environment.
About the role
We are seeking dedicated Patient Services Assistants to help maintain a safe, clean, and welcoming space for patients and staff. This is permanent, part time position working 28.5 hours per week.
A regular day will see you:
- Serve consumer meals with care and kindness
- Monitor and restock food supplies
- Collect trays and maintain pantry areas
- Keep all patient areas clean
- Perform routine and deep cleaning of patient and staff areas
- Disinfect beds and clean rooms post-discharge
- Manage waste and linen removal safely
- Restock supplies and assist with urgent deliveries
- Support the nursing team with essential tasks
About you
To be successful in this role you’ll bring with you:
- Relevant qualification PSA Certificate – Certificate III in Health (Patient Services)
- Willing to work in a hospital environment with unwell people
- Flexible attitude to work requirements and routine depending upon the need of the unit
- Ability to use initiative and to prioritise tasks and problem solve
- A strong commitment to patient care and safety.
- Attention to detail and a proactive attitude.
- Ability to work well in a team and independently.
Our benefits
Working at Austin Health means enjoying a strong sense of purpose, engaging in meaningful work every day. Our people also receive a variety of rewarding benefits, including:
- Greater take-home pay through generous salary packaging, for living expenses, meals, and holiday accommodation.
- A suite of wellness initiatives designed to support you, including discounted fitness memberships and special offers on health insurance, and a comprehensive wellbeing program.
- Onsite childcare at Austin Hospital, easy access via public transport and car parking options.
- Mentoring and career development opportunities.
Work with us!
We are committed to cultural safety and health equity for Aboriginal and/or Torres Strait Islander People. We celebrate, value, and include people of all backgrounds, genders, identities, cultures, bodies, and abilities. We welcome and support applications from talented people identifying as Aboriginal and/or Torres Strait Islander, people with disability, neurodiverse people, LGBTQIA+ and people of all ages and cultures.
If you feel this role is right for you, we encourage your early application. Even if you don’t meet every single requirement, we encourage you to apply. What matters most is your passion, your drive and your willingness to learn and contribute. Applications will be reviewed as they are received, and interviews may take place prior to the closing date. This means we reserve the right to close a job ad prior to the advertised closing date.
All appointments are made subject to a satisfactory National Police Check and if required, a Working With Children Check. If you require any reasonable adjustments to the recruitment process, you are welcome to reach out to the hiring manager: Jiji Jacob, Nurse Unit Manager at Jiji.Jacob@austin.org.au
Interested in finding out more about this opportunity? Read the position description for further details.
Application closing date: Tuesday 21 October 2025
