Patient Services Assistant

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• Both full time and part time positions available
• Heidelberg location, with multiple public transport options available to Austin Hospital
• Base salary + generous salary packaging + super

Austin Health is the major provider of tertiary health services, health professional education and research across three campuses in the north-east of Melbourne and state-wide. We have a highly engaged, diverse and collaborative workforce that is unified by our goal to help people live healthy and fulfilled lives.

About the Intensive Care Unit

The Intensive Care Unit (ICU) is a 35-bed unit with 30 funded ICU beds which opened in June 2005. The Unit is an amalgamation of the old ICU and the Cardiac Surgery Recovery and is an impressive upgrade in equipment and facilities for staff and patients. The unit is known for providing treatment to a broad range of patients, including liver transplants, spinal injured patients, neurosurgical, thoracic, cardiac surgery, general medical and liver failure. It provides care for more than 2000 patients per year. There are approximately 200 nursing staff, 35 medical staff and 7 admin staff working in the Unit.

About the role

Patient Services Assistants (PSA) play a vital role in the health care team. The role is required to carry out duties so to assist in the maintenance of a clean and safe unit environment for patients, visitors and staff as well as assisting nursing staff in the areas of patient transport. The role takes direction from the PSA Supervisor with the priorities set by the Nurse Unit Manager or the nurse in charge on a shift. The PSA role has direct contact with patients and the public, so it is a requirement that confidentiality, empathy and courtesy are always demonstrated. Staff will be required to work in all areas of The Intensive Care Unit as allocated by the PSA Supervisor on a rotational roster that covers services on a 24/7 basis, covering all public holidays.

About you

As the PSA, you will be someone who has excellent communication skills, with a strong commitment to excellence in patient care. You’ll bring energy and drive to your work, and have a keen interest in developing your skillset.

To be successful in this role, you'll bring with you:

• Willing to work in a hospital environment with sick people
• Flexible attitude
• Willingness to carry out all PSA duties and tasks and work in a team
• Use initiative and to prioritize tasks and problem solve
• Physically capable of undertaking the full range of PSA duties
• Basic verbal and written English skills
• Up to date COVID Vaccination

Our benefits

Working at Austin Health means enjoying a strong sense of purpose, engaging in meaningful work every day.  Our people also receive a variety of rewarding benefits, including:

• Greater take-home pay through generous salary packaging for living expenses, meals, and holiday accommodation
• A suite of wellness initiatives designed to support you, including discounts on fitness memberships and health insurance, and a comprehensive wellbeing program
• Mentoring and career development opportunities
• Onsite childcare, easy access via public transport, car parking and end of journey facilities for cyclists

Work with us!

We are committed to cultural safety and health equity for Aboriginal and/or Torres Strait Islander People. We celebrate, value, and include people of all backgrounds, genders, identities, cultures, bodies, and abilities. We welcome and support applications from talented people identifying as Aboriginal and/or Torres Strait Islander, people with disability, neurodiverse people, LGBTQIA+ and people of all ages and cultures.

If you feel this role is right for you, we encourage your early application. Applications will be reviewed as they are received, and interviews may take place prior to the closing date. This means we reserve the right to close a job ad prior to the advertised closing date.

All appointments are made subject to a satisfactory National Police Check and if required, a Working With Children Check. If you require any reasonable adjustments to the recruitment process or have questions about this opportunity, you are welcome to reach out to the hiring manager: Shane Saunders, ICU PSA Supervisor at Shane.Saunders@austin.org.au

Interested in finding out more about this opportunity? Read the position description for further details.

Application closing date: Saturday 26 April 2025