Patient Services Assistant Grade 2

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Austin Health is the major provider of tertiary health services, health professional education and research across three campuses in the north-east of Melbourne and statewide. We have a highly engaged, diverse and collaborative workforce that is unified by our goal to help people live healthy and fulfilled lives.

About the Emergency Department: 

The Emergency Department at Austin Health is an innovative and high paced environment, servicing approximately 85,000 patients per year, about 20% of whom are paediatric patients. 

The Emergency Service is at the forefront of new and innovative models of Emergency care and is a contemporary leader in Emergency Medicine and Nursing education, research, and quality.

Austin Emergency provides exceptional care, observing best practice and is a leading Australian hospital in regards to nursing educational opportunities and career development and a collaborative team approach to providing the best care to its clients. 

About the role:

Patient Services Assistants (PSA) play a vital role in the health care team. The role is required to carry out duties so to assist in the maintenance of a clean and safe unit environment for patients, visitors and staff as well as assisting nursing staff in the areas of patient transport.

The role takes direction from the PSA Supervisor in conjunction with the priorities set by the Nurse Unit Manager or the nurse in charge on a shift.

The PSA role has direct contact with patients and the public and as such it is a requirement that confidentiality, empathy and courtesy are always demonstrated.

Staff will be required to work in all areas of Emergency and the Short Stay Unit as allocated by the PSA Supervisor on a rotational roster that covers services on a 24/7 basis, covering all public holidays.

Duties include:

• Transport patients around the department, to wards and for medical imaging.
• Use an electronic task management device to prioritise work duties.
• Effectively clean patient areas and the ED environment at large.
• Deliver pathology samples and collect blood products.
• Attend Code Blue Emergency calls.
• Deliver and collect medical devices for sterilisation.

About you:

As an Emergency Department PSA, you will bring the following knowledge and skills: 

• A commitment to Austin Health values
• Concise written and verbal skills
• Computer literacy 
• A flexible attitude with an ability to work as a team member
• Highly developed interpersonal skills
• Be physically fit
• Have your completed PSA Certificate – Certificate III in Health (Patient Services) 

Our benefits

Working at Austin Health means enjoying a strong sense of purpose, engaging in meaningful work every day. Our people also receive a variety of rewarding benefits, including:

• Greater take-home pay through generous salary packaging, for living expenses, meals, and holiday accommodation.
• A suite of wellness initiatives designed to support you, including discounted fitness memberships and special offers on health insurance, and a comprehensive wellbeing program.
• Onsite childcare at Austin Hospital, easy access via public transport and car parking options.
• Mentoring and career development opportunities.

Work with us!

We are committed to cultural safety and health equity for Aboriginal and/or Torres Strait Islander People. We celebrate, value, and include people of all backgrounds, genders, identities, cultures, bodies, and abilities. We welcome and support applications from talented people identifying as Aboriginal and/or Torres Strait Islander, people with disability, neurodiverse people, LGBTQIA+ and people of all ages and cultures.

If you feel this role is right for you, we encourage your early application. Even if you don’t meet every single requirement, we encourage you to apply. What matters most is your passion, your drive and your willingness to learn and contribute. Applications will be reviewed as they are received, and interviews may take place prior to the closing date. This means we reserve the right to close a job ad prior to the advertised closing date.

All appointments are made subject to a satisfactory National Police Check and if required, a Working With Children Check. If you require any reasonable adjustments to the recruitment process, you are welcome to reach out to the hiring manager: Gavin Smith, PSA Supervisor at Gavin.SMITH@austin.org.au

Interested in finding out more about this opportunity? Read the position description for further details.

Application closing date: 11 June 2025