Patient Services Assistant G2

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• Fixed-term, part-time position over a 24-week period
• 1 February to 23 May 2027: 26 hours per week, Monday 1200-1830, Thursday 1200-1830, Friday 1200-1830 and Saturday 0800-1630
• 24 May to 20 June 2027: 27 hours per week, Monday 0600-1430, Tuesday 1100-1730, Wednesday 1100-1730 and Friday 1100-1830
• 21 June to 18 July 2027: 32 hours per week, Tuesday to Friday 0600-1430

Austin Health is the major provider of tertiary health services, health professional education and research across three campuses in the north-east of Melbourne and statewide. We have a highly engaged, diverse and collaborative workforce that is unified by our goal to help people live healthy and fulfilled lives.

About the Ambulatory Care Centre and Transit Lounge

The Ambulatory Care Centre is a custom-built day treatment centre caring for patients who require inpatient treatment but do not require an acute inpatient bed or overnight stay. It provides care across specialties including Gastroenterology, Neurology, Haematology, Medical, Liver Transplant Unit, Infectious Diseases, Renal and Clinical Trials.

The Transit Lounge supports patient flow by providing a safe and comfortable environment for patients awaiting discharge, admission to a ward or transfer to a sub-acute bed.

Patients in the Transit Lounge can receive nursing care and be reviewed by the multidisciplinary team while awaiting discharge or transfer.

About the role

As a Patient Services Assistant G2, you will support the Ambulatory Care Centre and Transit Lounge by contributing to safe, efficient and patient-focused care. Working under the direction of nursing staff, you will help maintain a clean and welcoming environment and assist with patient movement, food services and general support tasks.

A regular day will see you:

• Provide food services and maintain clean and well-stocked pantry and kitchen areas
• Perform routine cleaning, environmental services, waste and linen duties
• Assist with patient movement and handling under the supervision of nursing staff and in accordance with relevant protocols
• Transport patients and requested items, including pathology, pharmaceuticals and blood products
• Restock supplies, maintain equipment safely and support the team with general Patient Services Assistant duties

About you

To be successful in this role, you’ll bring with you:

• A current Certificate III in Health Services Assistance and a current Victorian driver’s licence with no traffic offences
• Previous experience in the Ambulatory Care Centre and Transit Lounge, and willingness to work in a hospital environment with sick people and carry out the full range of Patient Services Assistant duties
• Physical capability to undertake the full range of Patient Services Assistant duties, with the ability to use initiative, prioritise tasks and problem solve
• Basic verbal and written English skills, well-developed interpersonal skills, a flexible and team-focused approach, basic computer skills or willingness to learn, and commitment to Austin Health values
• Ability to meet required immunisation screening requirements and work across multiple sites as required or directed by management

Our benefits

Working at Austin Health means enjoying a strong sense of purpose, engaging in meaningful work every day. Our people also receive a variety of rewarding benefits, including:

• Greater take-home pay through generous salary packaging, for living expenses, meals, and holiday accommodation.
• A suite of wellness initiatives designed to support you, including discounted fitness memberships and special offers on health insurance, and a comprehensive wellbeing program.
• Onsite childcare at Austin Hospital, easy access via public transport and car parking options.
• Mentoring and career development opportunities.

Work with us!

We are committed to cultural safety and health equity for Aboriginal and/or Torres Strait Islander People. We celebrate, value, and include people of all backgrounds, genders, identities, cultures, bodies, and abilities. We welcome and support applications from talented people identifying as Aboriginal and/or Torres Strait Islander, people with disability, neurodiverse people, LGBTQIA+ and people of all ages and cultures.

If you feel this role is right for you, we encourage your early application. Even if you don’t meet every single requirement, we encourage you to apply. What matters most is your passion, your drive and your willingness to learn and contribute. Applications will be reviewed as they are received, and interviews may take place prior to the closing date. This means we reserve the right to close a job ad prior to the advertised closing date.

All appointments are made subject to a satisfactory National Police Check and if required, a Working With Children Check. Austin Health is a child safe organisation, committed to upholding the rights, safety, and wellbeing of children and young people in line with Child Safe Standards. If you require any reasonable adjustments to the recruitment process, you are welcome to reach out to the hiring manager: Samantha Deriu, Nurse Unit Manager at Samantha.DERIU@austin.org.au

Interested in finding out more about this opportunity? Read the position description for further details.

Application closing date: Monday 23 November 2026