Patient Services Assistant G2

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• Permanent, part-time position available
• 37 hours per week
• Heidelberg location

Austin Health is the major provider of tertiary health services, health professional education and research across three campuses in the north-east of Melbourne and statewide. We have a highly engaged, diverse and collaborative workforce that is unified by our goal to help people live healthy and fulfilled lives. 

About Ward 7 East

Ward 7 East is a busy 32-bed Acute General Medical ward within the Medical and Cancer Service Division.  We treat patients with a variety of different medical conditions, including patients with mental health issues.   We specialise in caring for the elderly and cognitively diverse patients.  We strive to prevent and manage delirium, which reduces fall risk for our patients. 

7 East is committed to providing the highest level of Quality Care for all Patients through Compassion, Respect, and Outstanding Leadership in the field of Specialist Medical Nursing.   

About the role 

Patient Service Assistants are part of a ward-based team and help deliver patient care services, such as delivering food & beverages, transporting patients, and maintaining a clean ward environment.

A regular day will see you:   

• Cleaning patient rooms/bathrooms and ward areas
• Full patient room clean post-discharge
• Patient transport off the ward or helping with bed moves within the ward
• General waste collection and removal

About you 

As the patient service assistant, you will have excellent communication skills and a strong commitment to excellence in patient care. You’ll bring energy and drive to your work, and have a keen interest in developing your skill set.

To be successful in this role, you'll bring with you:

• PSA Certificate – Certificate III in Health Services Assistance (HLT33115) or (HLT32507)
• Willingness to work in a hospital environment with sick people
•  Ability to use initiative and prioritise tasks and problem-solve
• Strong work ethic and ability to get along with colleagues
• A flexible attitude

Our benefits 

Working at Austin Health means enjoying a strong sense of purpose, engaging in meaningful work every day. Our people also receive a variety of rewarding benefits, including: 

• Greater take-home pay through generous salary packaging, for living expenses, meals, and holiday accommodation. 
• A suite of wellness initiatives designed to support you, including discounted fitness memberships and special offers on health insurance, and a comprehensive wellbeing program. 
• Onsite childcare at Austin Hospital, easy access via public transport and car parking options. 
• Mentoring and career development opportunities. 

Work with us! 

We are committed to cultural safety and health equity for Aboriginal and/or Torres Strait Islander People. We celebrate, value, and include people of all backgrounds, genders, identities, cultures, bodies, and abilities. We welcome and support applications from talented people identifying as Aboriginal and/or Torres Strait Islander, people with disability, neurodiverse people, LGBTQIA+ and people of all ages and cultures. 

If you feel this role is right for you, we encourage your early application. Even if you don’t meet every single requirement, we encourage you to apply. What matters most is your passion, your drive and your willingness to learn and contribute. Applications will be reviewed as they are received, and interviews may take place prior to the closing date. This means we reserve the right to close a job ad prior to the advertised closing date. 

All appointments are made subject to a satisfactory National Police Check and if required, a Working With Children Check. Austin Health is a child safe organisation, committed to upholding the rights, safety, and wellbeing of children and young people in line with Child Safe Standards. If you require any reasonable adjustments to the recruitment process, you are welcome to reach out to the hiring manager: Rosemary Interlandi, Nurse Unit Manager at Rosemary.Interlandi@austin.org.au

Interested in finding out more about this opportunity? Read the position description for further details. 

Application closing date: Saturday 14 November 2026