Patient Services Assistant G2
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Austin Health is the major provider of tertiary health services, health professional education and research across three campuses in the north-east of Melbourne and statewide. We have a highly engaged, diverse and collaborative workforce that is unified by our goal to help people live healthy and fulfilled lives.
About the Ambulatory Care Centre
The Ambulatory Care Centre is a custom-built day treatment centre, which cares for patients requiring inpatient treatment but who do not require an acute inpatient bed or overnight stay. Complimenting existing inpatient and outpatient services, the Centre has been established to provide an innovative and flexible patient centered model of care for medical patients requiring acute management, intervention and prevention. The Ambulatory Care Centre provides care to patients under a number of specialties, including Gastroenterology, Neurology, Haematology, Medical, LTU, ID, Renal & Clinical Trials.
Transit lounge is open Monday – Friday 0800-1830 and Saturday and Sunday 0800-1630hrs. Transit Lounge can accommodate 12 patients at a time, with 10 chairs and 2 beds available. Transit Lounge plays an essential role in assisting with patient flow by allowing acute beds to be vacated in a timely manner. Patients may also wait in Transit Lounge for admission to a ward from the Emergency or Outpatient departments, or present to Transit Lounge as a direct admission. Patients can receive nursing care whilst in transit lounge, and can also be reviewed by the multidisciplinary team while awaiting discharge or transfer to a sub-acute bed.
About the role
The Patient Services Assistant (PSA) plays a vital role in supporting the Ambulatory Care Centre and Transit Lounge by contributing to safe, efficient, and patient‑focused care. Working under the direction of nursing staff, the PSA ensures a clean, welcoming environment and assists with patient movement, food services, and general support tasks that enhance patient flow and comfort.
A regular day will see you participate in a range of activities including food services, cleaning and environmental services, patient movement, general duties and procedural information.
This is an ongoing, part time role. There are 2 positions avalable:
22 hours per week
- Monday shift 100:00hrs to 18:30hrs.
- Tuesday shift: 10:00hrs to 1830hrs
- Thursday shift 11:00hrs to 17:30hrs.
24 hours per week
- Wednesday- 1000hrs to 1830hrs
- Thursday- 1000hrs to 1830hrs
- Friday- 1000hrs to 1830hrs
Please indicate which contract hours you are interested in on your application.
About you
As the PSA, you will be someone who has excellent communication skills, with a strong commitment to excellence in patient care. You’ll bring energy and drive to your work, and have a keen interest in developing your skillset.
To be successful in this role you’ll bring with you:
- Current Certificate III in Health (Patient services )
- Previous experience in Ambulatory Care Centre or Transit Lounge.
- Flexible, team‑oriented attitude.
- Basic English communication skills (verbal and written).
- Interpersonal skills to engage with patients and staff.
Our benefits
Working at Austin Health means enjoying a strong sense of purpose, engaging in meaningful work every day. Our people also receive a variety of rewarding benefits, including:
- Greater take-home pay through generous salary packaging, for living expenses, meals, and holiday accommodation.
- A suite of wellness initiatives designed to support you, including discounted fitness memberships and special offers on health insurance, and a comprehensive wellbeing program.
- Onsite childcare at Austin Hospital, easy access via public transport and car parking options.
- Mentoring and career development opportunities.
Work with us!
We are committed to cultural safety and health equity for Aboriginal and/or Torres Strait Islander People. We celebrate, value, and include people of all backgrounds, genders, identities, cultures, bodies, and abilities. We welcome and support applications from talented people identifying as Aboriginal and/or Torres Strait Islander, people with disability, neurodiverse people, LGBTQIA+ and people of all ages and cultures.
If you feel this role is right for you, we encourage your early application. Even if you don’t meet every single requirement, we encourage you to apply. What matters most is your passion, your drive and your willingness to learn and contribute. Applications will be reviewed as they are received, and interviews may take place prior to the closing date. This means we reserve the right to close a job ad prior to the advertised closing date.
All appointments are made subject to a satisfactory National Police Check and if required, a Working With Children Check. Austin Health is a child safe organisation, committed to upholding the rights, safety, and wellbeing of children and young people in line with Child Safe Standards. If you require any reasonable adjustments to the recruitment process, you are welcome to reach out to the hiring manager: Samantha Deriu, Nurse Unit Manager, Samantha.DERIU@austin.org.au
Interested in finding out more about this opportunity? Read the position description for further details.
Application closing date: Wednesday 10 June 2026
