Patient Services Assistant G2

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• Full and part time positions available
• Heidelberg locations (work across two locations)

Austin Health is the major provider of tertiary health services, health professional education and research across three campuses in the north-east of Melbourne and statewide. We have a highly engaged, diverse and collaborative workforce that is unified by our goal to help people live healthy and fulfilled lives. 

About the Department

Austin Radiology provides imaging services across all three campuses whilst Molecular Imaging is located at the Austin Hospital Radiology at the Austin campus provides services to acute inpatients, Emergency department patients, outpatients and patients undergoing interventional radiology procedures.

Radiology at the Repatriation campus is the major outpatient facility and provides General Radiography, CT, Ultrasound, Fluoroscopy, minor intervention and Mammography services The Molecular Imaging and Therapy service similarly provides a wide range of services to both inpatients and outpatients at the Austin campus, with the growing delivery of therapies being performed at the Austin site. Both departments require a true multi-disciplinary approach to ensure that state of the art care is provided to the community.

About the role 

Patient Services Assistants (PSAs) are essential in the efficient workflow of each department. PSAs in each area perform both patient transport and patient support services 

A regular day will see you:

• Conducting patient bed/trolley/wheelchair transfers to and from Radiology or Molecular Imaging from other wards and departments
• Patient transfers to the Mortuary with assistance of another staff member.
• Maintain a clean and tidy environment
• Infectious Cleaning (Including VRE/COVID/Gastroenteritis)
• PSAs need to use an Electronic Task Allocation System in Radiology and Molecular Imaging and Therapy which allocates the PSA team

About you 

As the Patient Service Assistant, you will have excellent communication skills, with a strong commitment to excellence in patient care. You’ll bring energy and drive to your work and have a keen interest in developing your skillset.

To be successful in this role, you'll bring with you: 

• Certificate III in Health (Patient Services)
• Computer literacy skills
• Commitment and responsibility to follow safe Radiation working practices
• Flexible attitude with an ability to work as a team member
• Be able to perform all methods of patient transport including wheelchairs, trolleys, beds including the use of bed movement devices

Our benefits 

Working at Austin Health means enjoying a strong sense of purpose, engaging in meaningful work every day. Our people also receive a variety of rewarding benefits, including: 

• Greater take-home pay through generous salary packaging, for living expenses, meals, and holiday accommodation. 
• A suite of wellness initiatives designed to support you, including discounted fitness memberships and special offers on health insurance, and a comprehensive wellbeing program. 
• Onsite childcare at Austin Hospital, easy access via public transport and car parking options. 
• Mentoring and career development opportunities. 

Work with us! 

We are committed to cultural safety and health equity for Aboriginal and/or Torres Strait Islander People. We celebrate, value, and include people of all backgrounds, genders, identities, cultures, bodies, and abilities. We welcome and support applications from talented people identifying as Aboriginal and/or Torres Strait Islander, people with disability, neurodiverse people, LGBTQIA+ and people of all ages and cultures. 

If you feel this role is right for you, we encourage your early application. Even if you don’t meet every single requirement, we encourage you to apply. What matters most is your passion, your drive and your willingness to learn and contribute. Applications will be reviewed as they are received, and interviews may take place prior to the closing date. This means we reserve the right to close a job ad prior to the advertised closing date. 

All appointments are made subject to a satisfactory National Police Check and if required, a Working with Children Check. If you require any reasonable adjustments to the recruitment process, you are welcome to reach out to the hiring manager: Tamara Oliver at Tamara.Oliver@austin.org.au

Interested in finding out more about this opportunity? Read the position description for further details. 

Application closing date: Monday 14 July 2025