Patient Services Assistant

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• Ongoing position
• Part time
• Convenient Heidelberg location, close to public transport

Austin Health is the major provider of tertiary health services, health professional education and research across three campuses in the north-east of Melbourne and statewide. We have a highly engaged, diverse and collaborative workforce that is unified by our goal to help people live healthy and fulfilled lives. 

About the Department

Central Dialysis Unit (7North Dialysis) provides haemodialysis to Acute Renal Failure (ARF) in-patients in addition to managing complex Chronic ESRF outpatients. It is a 12-chair facility, plus an isolation room with 3 chairs to accommodate COVID positive patients is located on Level 7 of the Austin Tower, co-located with the renal ward - 7North. 

CDU operates Monday to Saturday from 7am to 9.30pm and providing 24-hour on-call coverage to patients requiring out-of-hour treatment, Sundays, and Public Holidays. Acute and Chronic Plasmapheresis for immunological and neurological conditions is performed within the department. CDU provides a remote dialysis service to patients located on other wards like 8W, CCU, ICU or the Emergency Department.

About the role 

Patient Service Assistants (PSA) assist in the delivery of patient care services through the competent provision of defined services.

A regular day will see you:

• Perform duties as assigned under emergency response procedures.
• Performing a wide range of routine tasks, which includes food services, cleaning, assisting in patient movement safely.
• Performing other duties as are directed by the nurse in charge of the shift and which are relevant to the role of a PSA.

About you 

As a PSA, you are encouraged to adopt a team approach and assist each other in the performance of daily tasks.

• Ensure confidentiality. No private information, whether it be medical condition or otherwise, is to be divulged to the patient or any other person. 
• Observe manual handling and infection control regulations in regard to all tasks.
• Willing to work in a hospital environment with sick people and have a flexible attitude.

Our benefits 

Working at Austin Health means enjoying a strong sense of purpose, engaging in meaningful work every day. Our people also receive a variety of rewarding benefits, including: 

• Greater take-home pay through generous salary packaging, for living expenses, meals, and holiday accommodation. 
• A suite of wellness initiatives designed to support you, including discounted fitness memberships and special offers on health insurance, and a comprehensive wellbeing program. 
• Onsite childcare at Austin Hospital, easy access via public transport and car parking options. 
• Mentoring and career development opportunities. 

Work with us! 

We are committed to cultural safety and health equity for Aboriginal and/or Torres Strait Islander People. We celebrate, value, and include people of all backgrounds, genders, identities, cultures, bodies, and abilities. We welcome and support applications from talented people identifying as Aboriginal and/or Torres Strait Islander, people with disability, neurodiverse people, LGBTQIA+ and people of all ages and cultures. 

If you feel this role is right for you, we encourage your early application. Even if you don’t meet every single requirement, we encourage you to apply. What matters most is your passion, your drive and your willingness to learn and contribute. Applications will be reviewed as they are received, and interviews may take place prior to the closing date. This means we reserve the right to close a job ad prior to the advertised closing date. 

All appointments are made subject to a satisfactory National Police Check and if required, a Working with Children Check. If you require any reasonable adjustments to the recruitment process, you are welcome to reach out to the hiring manager: Vilma Lleva, Nurse Unit Manager at Vilma.LLEVA@austin.org.au

Interested in finding out more about this opportunity? Read the position description for further details. 

Application closing date: Sunday 30 November 2025