Patient Services Assist G2

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Austin Health is the major provider of tertiary health services, health professional education and research across three campuses in the north-east of Melbourne and statewide. We have a highly engaged, diverse and collaborative workforce that is unified by our goal to help people live healthy and fulfilled lives. 

About the Nursing Workforce Unit

The Nursing Workforce Unit is responsible for timely recruitment and allocation of the supplementary workforce into departmental vacancies across Austin Health. As a Patient Services Assistant for PSA Pool, you will be working across all three sites of Austin Health, that is the Austin Campus, the Repatriation Campus and Royal Talbot. Our Pool PSAs are allocated to fill roster vacancies, according to the organisational demands. 

About the role 

The PSA Pool team members are essential for day-to-day support across all areas of Austin Health, assisting in tasks including patient movement, food services and cleaning and restocking.

Supported by the PSA team, a regular day will see you:

• Attend to patient movements, under supervision/ direction of the nursing team
• Attend to patients' food and beverages- serving meals and other associated tasks
• Routine and periodical cleaning tasks
• Perform other duties as directed by the Nurse-In-Charge

About you 

As a member of the PSA Pool team, you will enjoy working as part of the team, and will have a strong commitment to excellence in patient care. You’ll bring energy and drive to your work, and have a keen interest in developing your skillset.

You’ll further bring with you: 

• Completed PSA Certificate – Certificate III in Health (Patient Services)  
• Willingness to perform all PSA duties and tasks and work in a team  
• Physically capable of undertaking the full range of PSA duties  
• Ability to use initiative and to prioritise tasks and problem solve  
• A commitment to Austin Health values 
• Basic verbal and written English skills  
• Basic computer literacy  

Our benefits 

Working at Austin Health means enjoying a strong sense of purpose, engaging in meaningful work every day. Our people also receive a variety of rewarding benefits, including: 

• Greater take-home pay through generous salary packaging, for living expenses, meals, and holiday accommodation. 
• A suite of wellness initiatives designed to support you, including discounted fitness memberships and special offers on health insurance, and a comprehensive wellbeing program. 
• Onsite childcare at Austin Hospital, easy access via public transport and car parking options. 
• Mentoring and career development opportunities. 

Work with us! 

We are committed to cultural safety and health equity for Aboriginal and/or Torres Strait Islander People. We celebrate, value, and include people of all backgrounds, genders, identities, cultures, bodies, and abilities. We welcome and support applications from talented people identifying as Aboriginal and/or Torres Strait Islander, people with disability, neurodiverse people, LGBTQIA+ and people of all ages and cultures. 

If you feel this role is right for you, we encourage your early application. Even if you don’t meet every single requirement, we encourage you to apply. What matters most is your passion, your drive and your willingness to learn and contribute. Applications will be reviewed as they are received, and interviews may take place prior to the closing date. This means we reserve the right to close a job ad prior to the advertised closing date. 

All appointments are made subject to a satisfactory National Police Check and if required, a Working With Children Check. If you require any reasonable adjustments to the recruitment process, you are welcome to reach out to the hiring manager: Kate Tozer, ADON, Kate.Tozer@austin.org.au

Interested in finding out more about this opportunity? Read the position description for further details. 

Application closing date: Monday 9 June 2025