Part-time Mandarin and/or Cantonese Interpreter

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Austin Health is the major provider of tertiary health services, health professional education and research across three campuses in the north-east of Melbourne and statewide. We have a highly engaged, diverse and collaborative workforce that is unified by our goal to help people live healthy and fulfilled lives. 

About Language Services

The Language Services Office is equipped with 16 telephone lines across the Repat and Austin Campuses and is open Mon – Fri 8:30am – 4:30pm. For patients with limited English proficiency or who use sign language, interpreters play an essential role in ensuring access to services and meaningful participation in the care they receive at Austin Health. It is not appropriate to use family members to interpret. Family members are emotionally involved, have no training and there is no guarantee that information will be relayed accurately and in its entirety. Interpreters may be required to provide interpreting face to face, telephone or video.

About the role 

The part time Mandarin and/or Cantonese interpreter position sits within the Language Services Department which reports to the Manager of Language Services. The Language Services Department has offices at both the Austin and Heidelberg Repatriation Hospital campuses.  Where required for face-to-face interpreting, interpreters travel to appointments using the free shuttle bus, which is available between the Austin and Heidelberg Repatriation Hospital campuses.

A regular day will see you:   

• Interpret for patients and Austin Health staff.
• Maintain accurate statistics of interpreting work undertaken on the (Interpreter Management System) IMS in a timely manner – training will be provided.
• Work collaboratively with Austin Health staff to ensure a timely and effective service.
• Assist administration staff with allocations of appointments (time permitting)

About you 

As the Mandarin and/or Cantonese Interpreter, you will be someone who has excellent communication skills, with a strong commitment to excellence in patient care. You’ll bring energy and drive to your work, and have a keen interest in developing your skillset.

To be successful in this role you’ll bring with you:

• NAATI Certified Mandarin Interpreter Level.
• Certified provisional interpreters with extensive medical experience may be considered.
• Extensive vocabulary in certified languages and knowledge of medical and health terminology
• Experience as a Certified Interpreter in a medical setting

Our benefits 

Working at Austin Health means enjoying a strong sense of purpose, engaging in meaningful work every day. Our people also receive a variety of rewarding benefits, including: 

• Greater take-home pay through generous salary packaging, for living expenses, meals, and holiday accommodation. 
• A suite of wellness initiatives designed to support you, including discounted fitness memberships and special offers on health insurance, and a comprehensive wellbeing program. 
• Onsite childcare at Austin Hospital, easy access via public transport and car parking options. 
• Mentoring and career development opportunities. 

Work with us! 

We are committed to cultural safety and health equity for Aboriginal and/or Torres Strait Islander People. We celebrate, value, and include people of all backgrounds, genders, identities, cultures, bodies, and abilities. We welcome and support applications from talented people identifying as Aboriginal and/or Torres Strait Islander, people with disability, neurodiverse people, LGBTQIA+ and people of all ages and cultures. 

If you feel this role is right for you, we encourage your early application. Even if you don’t meet every single requirement, we encourage you to apply. What matters most is your passion, your drive and your willingness to learn and contribute. Applications will be reviewed as they are received, and interviews may take place prior to the closing date. This means we reserve the right to close a job ad prior to the advertised closing date. 

All appointments are made subject to a satisfactory National Police Check and if required, a Working With Children Check. If you require any reasonable adjustments to the recruitment process, you are welcome to reach out to the hiring manager: Bonita Leung, Language Services Manager, Bonita.Leung@austin.org.au

Interested in finding out more about this opportunity? Read the position description for further details. 

Application closing date: Friday 20 June 2025