NDIS Accounts Receivable Officer

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• Part-time opportunity, 24 hours per week
• Days of work and shift duration can be negotiated to suit the right candidate
• Support NDIS revenue integrity within Ability@Austin at Heidelberg Repatriation Hospital
• 5 weeks annual leave (pro rata) with 17.5% leave loading

Austin Health is the major provider of tertiary health services, health professional education and research across three campuses in the north-east of Melbourne and statewide. We have a highly engaged, diverse and collaborative workforce that is unified by our goal to help people live healthy and fulfilled lives.

About Ability@Austin
Ability@Austin is the National Disability Insurance Scheme (NDIS) Provider at Austin Health. The service comprises a team of professionals who collaborate to meet the needs of people with complex disabilities.

Ability@Austin provides a centralised service supporting clinicians and therapists to deliver NDIS supports through site-based and community settings across the Allied Health and Continuing Care Directorates. The service is integrated with Austin Health and regulated by the NDIS Quality and Safeguards Commission.

About the role
As the NDIS Accounts Receivable Officer, you will be responsible for accurate and timely billing, claiming, reconciliation and collection of NDIS revenue. You will work closely with clinicians, participants, support coordinators and plan managers to maximise claim success, minimise aged debt and monitor participant budget utilisation.

You will contribute to revenue integrity through proactive accounts receivable management, claim resolution and continuous improvement while ensuring compliance with NDIS funding requirements.

A regular day will see you:

• Generate and process invoices for NDIS-funded services and submit and manage claims through the NDIS Provider Portal and PACE environment
• Monitor claim statuses and participant budget utilisation, resolve rejections and payment issues, and identify missing claims, billing discrepancies and unclaimed supports
• Manage aged receivables through proactive follow-up with participants, plan managers and support coordinators
• Liaise with clinicians, participants, support coordinators and plan managers to resolve claims queries and support effective accounts receivable processes
• Prepare reports, support end-of-month activities and identify opportunities to improve accounts receivable processes and operational performance

About you
To be successful in this role, you’ll bring with you:

• 1-3 years' experience in accounts receivable, NDIS administration, healthcare billing, claims processing or finance, with experience processing NDIS claims within the PACE environment and using PRODA, Provider Portal and/or related healthcare billing systems
• Strong understanding of NDIS pricing arrangements and claiming requirements, with demonstrated understanding of Agency Managed, Plan Managed and Self-Managed participant funding arrangements and privacy and confidentiality requirements in healthcare and disability service environments
• Strong attention to detail and accuracy in financial data and documentation, intermediate Microsoft Excel skills, and strong organisational and time management skills, particularly in high-volume environments
• Excellent written and verbal communication skills, the ability to manage customer interactions professionally including debt collection discussions, and the ability to work independently and collaboratively within a team
• A current NDIS Worker Screening Check, completion of the NDIS Worker Orientation Module, capacity to work across multiple sites as required or directed by management, and ability to provide proof of immunity to nominated vaccine preventable diseases in accordance with Austin Health’s immunisation screening policy

Our benefits
Working at Austin Health means enjoying a strong sense of purpose, engaging in meaningful work every day. Our people also receive a variety of rewarding benefits, including:

• Greater take-home pay through generous salary packaging, for living expenses, meals, and holiday accommodation.
• A suite of wellness initiatives designed to support you, including discounted fitness memberships and special offers on health insurance, and a comprehensive wellbeing program.
• Onsite childcare at Austin Hospital, easy access via public transport and car parking options.
• Mentoring and career development opportunities.

Work with us!
We are committed to cultural safety and health equity for Aboriginal and/or Torres Strait Islander People. We celebrate, value, and include people of all backgrounds, genders, identities, cultures, bodies, and abilities. We welcome and support applications from talented people identifying as Aboriginal and/or Torres Strait Islander, people with disability, neurodiverse people, LGBTQIA+ and people of all ages and cultures.

If you feel this role is right for you, we encourage your early application. Even if you don’t meet every single requirement, we encourage you to apply. What matters most is your passion, your drive and your willingness to learn and contribute. Applications will be reviewed as they are received, and interviews may take place prior to the closing date. This means we reserve the right to close a job ad prior to the advertised closing date.

All appointments are made subject to a satisfactory National Police Check and if required, a Working With Children Check. Austin Health is a child safe organisation, committed to upholding the rights, safety, and wellbeing of children and young people in line with Child Safe Standards. If you require any reasonable adjustments to the recruitment process, you are welcome to reach out to the hiring manager: Diana Poole, NDIS Services Manager at Diana.POOLE@austin.org.au

Interested in finding out more about this opportunity? Read the position description for further details.

Application closing date: Thursday 3 December 2026