Manager, Pathology Client Services

Are you a current Austin Health employee?

If yes, please log in to the Austin Health careers website via ‘Employee Login’ using your network login details to search, view and apply for all career opportunities available.

• Fixed term parental leave cover until December 2026
• Full time position
• Base salary + generous salary packaging + super + monthly ADO + 5 weeks annual leave

Austin Health is the major provider of tertiary health services, health professional education and research across three campuses in the north-east of Melbourne and statewide. We have a highly engaged, diverse and collaborative workforce that is unified by our goal to help people live healthy and fulfilled lives. 

About Austin Health Pathology

Austin Health Pathology is a dynamic and growing department within Austin Health, dedicated to delivering high-quality diagnostic services across metropolitan Melbourne and regional Victoria. We proudly support Austin Health, the Mercy Hospital for Women, and a wide network of GPs and specialists.

We are currently expanding into the Hume and Loddon Mallee regions, strengthening our presence and accessibility in regional communities through a network of laboratories, collection centers and point-of-care services.

The Client Services Team plays a strategic role in supporting Austin Health Pathology through the management of client relationships, business development, and marketing and communications. This includes identifying and facilitating new service opportunities, overseeing client onboarding, and maintaining strong engagement with internal and external stakeholders across our expanding metro and regional network.

About the role 

As the Manager Pathology Client Services, you will drive the growth and visibility of Austin Pathology’s services by identifying commercial opportunities, negotiating service agreements, and supporting the establishment of new clinics and referral partnerships.

A regular day will see you:   

• Be responsible for the management and ongoing development of the Client Services team which includes the departments of Business Development, Client Relationship Management and Marketing / Communications for the pathology service.
• Review opportunities for expansion of collection services, including the facilitation and negotiation of lease agreements across Austin Pathology’s expanding metro and regional catchment.
• In collaboration with the General Manager (Operations) and Pathology Regional Manager, review and negotiate Service Level Agreements as required.
• Investigate and facilitate commercial arrangements for the department, including the establishment and negotiation of testing arrangements for external partners.
• Prepare contract documents, new business proposals, business cases, and service models for consideration by the Pathology Executive, playing a key role in the establishment of new business initiatives.
• Oversee external and internal client liaison to ensure appropriate Pathology service delivery consistent with contractual obligations.

About you 

To be successful in this role you’ll bring with you:

• Demonstrated experience in pathology or healthcare service delivery, with a strong understanding of pre- and post-analytical processes.
• Proven ability to manage client relationships, including stakeholder engagement, complaints resolution, and service-level governance.
• Ability to work collaboratively across departments, including pathology operations, executive leadership, and external stakeholders.
• Financial acumen, including the ability to review revenue, assess profitability, and contribute to financial sustainability.
• Strong business development skills, including identifying growth opportunities, negotiating service agreements, and onboarding new clients.

Our benefits 

Working at Austin Health means enjoying a strong sense of purpose, engaging in meaningful work every day. Our people also receive a variety of rewarding benefits, including: 

• Greater take-home pay through generous salary packaging, for living expenses, meals, and holiday accommodation. 
• A suite of wellness initiatives designed to support you, including discounted fitness memberships and special offers on health insurance, and a comprehensive wellbeing program. 
• Onsite childcare at Austin Hospital, easy access via public transport and car parking options. 
• Mentoring and career development opportunities. 

Work with us! 

We are committed to cultural safety and health equity for Aboriginal and/or Torres Strait Islander People. We celebrate, value, and include people of all backgrounds, genders, identities, cultures, bodies, and abilities. We welcome and support applications from talented people identifying as Aboriginal and/or Torres Strait Islander, people with disability, neurodiverse people, LGBTQIA+ and people of all ages and cultures. 

If you feel this role is right for you, we encourage your early application. Even if you don’t meet every single requirement, we encourage you to apply. What matters most is your passion, your drive and your willingness to learn and contribute. Applications will be reviewed as they are received, and interviews may take place prior to the closing date. This means we reserve the right to close a job ad prior to the advertised closing date. 

All appointments are made subject to a satisfactory National Police Check and if required, a Working With Children Check. If you require any reasonable adjustments to the recruitment process, you are welcome to reach out to the hiring manager: Donna McNally, General Manager (Operations), Austin Pathology at Donna.McNally@austin.org.au

Interested in finding out more about this opportunity? Read the position description for further details. 

Application closing date: Tuesday 2 December 2025