Language Services Manager

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Austin Health is the major provider of tertiary health services, health professional education and research across three campuses in the north-east of Melbourne and state-wide. We have a highly engaged, diverse and collaborative workforce that is unified by our goal to help people live healthy and fulfilled lives.

About the Language Services Department

The Language Services Department forms part of the Division of Allied Health. The Division of Allied Health comprises the following: Physiotherapy, Social Work, Speech Pathology, Occupational Therapy, Nutrition and Dietetics, Orthotics & Prosthetics, Clinical and Neuropsychology (Royal Talbot site) and Creative and Leisure Services, Spiritual Care, Tracheostomy Review and Management Service and Disability Liaison Program

Language Services receives more than 33,000 interpreter requests per year in a broad range of languages (approximately 100 different languages and dialects in 23/24). Interpreting services are delivered via 3 main methods: face to face, telephone and video interpreting

About the role

The Language Services Manager is recognised as a leader within their profession and works across multiple sites. You will operationalise the core values of Austin Health through effective leadership and management of Language Services across the organisation. You will oversee and ensure that high quality, efficient interpreting services are available to patients that are within the operational budget for the service.

A regular day will see you:

• Ensure that patients have access to Interpreters as required – including provision of direct patient service, as required.
• Work with the clinical teams to ensure that patients have access to an interpreter when they need one.
• Work with the Manager of Speech Pathology, to plan and develop the delivery of Language Services within Austin Health.

About you

You will be someone who has excellent communication skills and a strong commitment to delivering excellence to patients who require interpreting services. You’ll bring energy and drive to your work, and have a keen interest in developing your skillset.

You'll further bring with you:

• Demonstrated ability to work effectively with a diverse range of professionslas, patients, their families and carers, as well as community agencies
• Strong leadership and management experience, with the ability to coach and mentor your team, think creatively when problem solving and have an approachable style
• Demonstrated ability to implement and manage data systems, including the Interpreter Management Sytem (IMS)
• Knowledge of and experience in managing Language Services within a health environment

Our benefits

Working at Austin Health means enjoying a strong sense of purpose, engaging in meaningful work every day. Our people also receive a variety of rewarding benefits, including:

• Greater take-home pay through generous salary packaging benefits, for living expenses, meals and holiday accommodation
• A suite of wellness initiatives designed to support you, including discounts on fitness memberships and health insurance, and a comprehensive wellbeing program
• Mentoring and career development opportunities
• Onsite childcare, easy access via public transport and car parking

Work with us!

We are committed to cultural safety and health equity for Aboriginal and/or Torres Strait Islander People. We celebrate, value, and include people of all backgrounds, genders, identities, cultures, bodies, and abilities. We welcome and support applications from talented people identifying as Aboriginal and/or Torres Strait Islander, people with disability, neurodiverse people, LGBTQIA+ and people of all ages and cultures.

If you feel this role is right for you, we encourage your early application. Applications will be reviewed as they are received, and interviews may take place prior to the closing date. This means we reserve the right to close a job ad prior to the advertised closing date.

All appointments are made subject to a satisfactory National Police Check and if required, a Working With Children Check. If you require any reasonable adjustments to the recruitment process, you are welcome to reach out to the hiring manager: Rhonda Holmes, Rhonda.HOLMES@austin.org.au

Interested in finding out more about this opportunity? Read the position description for further details.

Application closing date: 10 November 2024