Intake Assistant

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• Permanent, part time role working up to 30.4 hours per week
• Make a meaningful impact supporting patients, their families and carers
• Heidelberg location, with multiple public transport options

Austin Health is the major provider of tertiary health services, health professional education and research across three campuses in the north-east of Melbourne and statewide. We have a highly engaged, diverse and collaborative workforce that is unified by our goal to help people live healthy and fulfilled lives. 

About the Clinical Genetics Department

The Clinical Genetics department is committed to promoting the highest levels of genomic care for our patients. In realising this goal, the department will lead and excel in research, teaching and the use of person-centred evidence-based practice. Austin Health Clinical Genetics Service coordinates and delivers clinical genetics services at Austin Health, Eastern Health and Northern Health.  In addition, Familial Cancer clinics are conducted at Albury/Wodonga, Ballarat and Shepparton.

About the role 

The Intake Assistant will work as part of the multidisciplinary genetics team to process new referrals and provide support to the genetic counselling team. 

A regular day will see you:

• Process new referrals for the Clinical Genetics Service in a timely manner.
• Contact patients to discuss their referral and ensure appropriate and complete information required for clinic appointments is collected during intake.
• Accurate and timely data entry into relevant databases.
• Book appointments and complete administrative tasks associated with this process.
• Coordinate the intake process with assistance from Genetic Counsellors and other team members.
• Effective liaison with other units within Cancer Services, other medical units within Austin Health and external service providers in managing patients and family members seeking genetic consultation.
• Participate in ongoing education and professional development activities as required.
• Participate in appropriate research projects related to clinical genetics.

About you 

You will be someone who has excellent communication skills and a strong commitment to excellence in patient care. You’ll bring energy and drive to you work, and have a keen interest in developing your skillset.

To be successful in this role you’ll bring with you:

• Current student of a Master of Genetic Counselling or Master of Genomics and Health course
• Excellent interpersonal, problem-solving, and organisational skills.
• Ability to work as part of a multidisciplinary team as well as autonomously.
• Patient focused, compassionate attitude
•  Confident, innovative and resourceful approach to work.
• Effective computer literacy skills and experience in database software (e.g. Access, FAMBIS and Progeny).
• Proficient in medical terminology

Our benefits 

Working at Austin Health means enjoying a strong sense of purpose, engaging in meaningful work every day. Our people also receive a variety of rewarding benefits, including: 

• Greater take-home pay through generous salary packaging, for living expenses, meals, and holiday accommodation. 
• A suite of wellness initiatives designed to support you, including discounted fitness memberships and special offers on health insurance, and a comprehensive wellbeing program. 
• Onsite childcare at Austin Hospital, easy access via public transport and car parking options. 
• Mentoring and career development opportunities. 

Work with us! 

We are committed to cultural safety and health equity for Aboriginal and/or Torres Strait Islander People. We celebrate, value, and include people of all backgrounds, genders, identities, cultures, bodies, and abilities. We welcome and support applications from talented people identifying as Aboriginal and/or Torres Strait Islander, people with disability, neurodiverse people, LGBTQIA+ and people of all ages and cultures. 

If you feel this role is right for you, we encourage your early application. Even if you don’t meet every single requirement, we encourage you to apply. What matters most is your passion, your drive and your willingness to learn and contribute. Applications will be reviewed as they are received, and interviews may take place prior to the closing date. This means we reserve the right to close a job ad prior to the advertised closing date. 

All appointments are made subject to a satisfactory National Police Check and if required, a Working With Children Check. If you require any reasonable adjustments to the recruitment process, you are welcome to reach out to the hiring manager: Linda Cicciarelli, Unit Manager at Linda.Cicciarelli@austin.org.au

Interested in finding out more about this opportunity? Read the position description for further details. 

Application closing date: Wednesday 17 December 2025