Hospital in the Home & Virtual Care Technician

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Austin Health is the major provider of tertiary health services, health professional education and research across three campuses in the north-east of Melbourne and statewide. We have a highly engaged, diverse and collaborative workforce that is unified by our goal to help people live healthy and fulfilled lives. 

About Hospital in the Home & Virtual Care

Hospital in the Home & Virtual Care (HITH-VC) provides admitted patient care in the comfort of a person's home or other suitable location. Our service supports a wide range of clinical interventions, including:

• IV medication administration via CVAD devices
• Heart failure management
• Complex wound care
• Chemotherapy de-accessing
• Post-operative management
• Virtual care supported by wearable technology
• And many other treatment pathways that enable hospital-level care at home

About the role

This a Grade 2 administration role, known as the HITH Technician, and is a vital member of our multidisciplinary team. The role supports the logistics behind delivering safe and effective care at home and works closely with nursing and pharmacy staff. The HITH Technician:

• Plays a key role in supporting the safe, efficient delivery of Hospital in the Home and Virtual Care services by coordinating the equipment, consumables, medications, and technology that enable patients to receive hospital-level care at home
• Works collaboratively with nursing, pharmacy, ICT, supply teams, external providers, patients and carers to ensure timely access to resources, support patient flow, and contribute to high-quality, innovative models of care

A regular day will see you:

• Manage and maintain HITH & Virtual Care stock, including ordering, replenishment, storage, rotation, and preparation of patient stock kits across Austin and Repat campuses.
• Coordinate the delivery of equipment, consumables, and medications to clinics, offices, and patients' homes, working closely with nursing, pharmacy, patients, carers, suppliers, and courier services.
• Support patient care by sourcing and preparing stock and equipment required for home-based and virtual care services.
• Track, maintain, clean, audit, and coordinate repairs for clinical equipment, infusion pumps, and digital devices used across the service.
• Provide operational and administrative support, including documentation, equipment tracking, pharmacy paperwork, and liaison with ICT and external providers to ensure smooth day-to-day service delivery.

About you

As the Hospital in the Home & Virtual Care Technician You will be someone who has excellent communication skills, with a strong commitment to excellence in patient care. You’ll bring energy and drive to your work, and have a keen interest in

developing your skillset.

To be successful in this role, you'll bring with you:

• Strong organisational skills and the ability to effectively manage multiple competing priorities.
• A proactive, task-focused approach with a passion for keeping things organised and seeing work through to completion.
• Exceptional attention to detail and a commitment to accuracy in all aspects of your work.
• Flexibility and adaptability, with the ability to respond quickly to changing service needs and priorities.
• Excellent interpersonal skills and a collaborative mindset, with the ability to work effectively in a busy multidisciplinary team environment.
• Comfort in learning and using multiple systems - Teams, Oracle (order management system) and several others
• Comfort in a hands-on role that includes regular walking between departments, packing and unpacking stock, moving boxes and equipment, and safely undertaking the physical requirements of the position.

Our benefits 

Working at Austin Health means enjoying a strong sense of purpose, engaging in meaningful work every day. Our people also receive a variety of rewarding benefits, including: 

• Greater take-home pay through generous salary packaging, for living expenses, meals, and holiday accommodation. 
• A suite of wellness initiatives designed to support you, including discounted fitness memberships and special offers on health insurance, and a comprehensive wellbeing program. 
• Onsite childcare at Austin Hospital, easy access via public transport and car parking options. 
• Mentoring and career development opportunities. 

Work with us! 

We are committed to cultural safety and health equity for Aboriginal and/or Torres Strait Islander People. We celebrate, value, and include people of all backgrounds, genders, identities, cultures, bodies, and abilities. We welcome and support applications from talented people identifying as Aboriginal and/or Torres Strait Islander, people with disability, neurodiverse people, LGBTQIA+ and people of all ages and cultures. 

If you feel this role is right for you, we encourage your early application. Even if you don’t meet every single requirement, we encourage you to apply. What matters most is your passion, your drive and your willingness to learn and contribute. Applications will be reviewed as they are received, and interviews may take place prior to the closing date. This means we reserve the right to close a job ad prior to the advertised closing date. 

All appointments are made subject to a satisfactory National Police Check and if required, a Working With Children Check. Austin Health is a child safe organisation, committed to upholding the rights, safety, and wellbeing of children and young people in line with Child Safe Standards. If you require any reasonable adjustments to the recruitment process, you are welcome to reach out to the hiring manager: Angela Sullivan, Nurse Unit Manager at Angela.SULLIVAN@austin.org.au.

Interested in finding out more about this opportunity? Read the position description for further details. 

Application closing date: Sunday 18 October 2026