Health Information Services Clerk
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- Health Information Services Clerk - 3 Positions available - 1 x Full Time, 2 x Part Time
- Make an impact supporting patients, their families and carers
- Heidelberg location, with multiple public transport options available
- $58,442 starting base + salary packaging + super (full time rate per annum)
Austin Health is the major provider of tertiary health services, health professional education and research across three campuses in the north-east of Melbourne and state-wide. We have a highly engaged, diverse and collaborative workforce that is unified by our goal to help people live healthy and fulfilled lives.
About the Medical Record Service
The Medical Record Service team is part of the broader Health Information Services department, which includes the Clinical Coding Service, Submissions Services, Corporate Records Service and Medical Record Services.
It is a busy 24 hour service that plays a crucial role in the management, organisation, and dissemination of health-related data and information. It is critical this information is available to the right people and teams to deliver care to our patients, support our clinicians and external care providers.
About the role
As a Health Information Services Clerk, you will be involved in collating, preparing and scanning patient information to make it available for patient care. You will have the opportunity to interact with both internal departments and authorised external parties. You will also be involved in release of patient information to external healthcare providers in accordance with our release of information policy. Working with our Team to support patient care by making patient information available either by scanning paper documents or responding to requests for information from external organisations. Weekend work is required. Some travel to other campuses is also required.
Please note the hours for each position as they all differ, and please indicate in your application the position for which you are applying to. The hours are located on the position descriptions.
A regular day will see you:
- Releasing of patient information
- Reception services
- Preparing and scanning paper patient information
- Uploading information to receive in electronic format
- Quality checking processes and identifying process improvement
- Assisting with Freedom of Information Requests and / or Transcription Services
About you
To be successful in this role, you’ll bring with you:
- A commitment to Austin Health values: Our actions show we care, we bring our best, together we achieve, and we shape the future.
- Ability to determine priorities and organise workload effectively and efficiently.
- Experience in healthcare administration
- Commitment to following procedures to ensure consistency in work practices.
- Proven problem-solving skills and a commitment to ongoing improvement.
- Entry level knowledge of computer products including Microsoft Office Suite (e.g., Word, Excel, and Outlook).
- Understanding of the importance of confidentiality.
- Demonstrated ability in providing customer service.
- Possession of the following personal qualities: motivation, flexibility, initiative, professionalism, and reliability.
Our benefits
Working at Austin Health means enjoying a strong sense of purpose, engaging in meaningful work every day. Our people also receive a variety of rewarding benefits, including:
- Greater take-home pay through generous salary packaging for living expenses, meals, and holiday accommodation
- A suite of wellness initiatives designed to support you, including discounts on fitness memberships and health insurance, and a comprehensive wellbeing program
- Mentoring and career development opportunities
- Onsite childcare, easy access via public transport, car parking and end of journey facilities for cyclists
Work with us!
We are committed to cultural safety and health equity for Aboriginal and/or Torres Strait Islander People. We celebrate, value, and include people of all backgrounds, genders, identities, cultures, bodies, and abilities. We welcome and support applications from talented people identifying as Aboriginal and/or Torres Strait Islander, people with disability, neurodiverse people, LGBTQIA+ and people of all ages and cultures.
If you feel this role is right for you, we encourage your early application. Applications will be reviewed as they are received, and interviews may take place prior to the closing date. This means we reserve the right to close a job ad prior to the advertised closing date.
All appointments are made subject to a satisfactory National Police Check and if required, a Working With Children Check. If you require any reasonable adjustments to the recruitment process or have questions about this opportunity, you are welcome to reach out to the hiring managers:
- Jason Ewing, Team Leader HIS at Jason.Ewing@austin.org.au
- Sandra Ascenzo, Team Leader SMR at Sandra.Ascenzo@austin.org.au
Interested in finding out more about this opportunity? Read the position descriptions for further details.
Application closing date: Tuesday 29 April 2025
