General Manager - Patient Support Services

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• Make an impact proving strategic and operational leadership for the Patient Support Assistant workforce
• Ongoing, full time opportunity
• Heidelberg location, with multiple public transport options

Austin Health is the major provider of tertiary health services, health professional education and research across three campuses in the north-east of Melbourne and statewide. We have a highly engaged, diverse and collaborative workforce that is unified by our goal to help people live healthy and fulfilled lives. 

About the Patient Service Assistant (PSA) Leadership Team

Patient Service Assistant (PSA) leadership is a team within the CNO directorate.  PSAs form one of the largest staffing groups and provide services across all areas of Austin Health. PSAs work as part of a ward/department-based team, providing a range of services, such as patient movements, cleaning and other ward/department services. The PSA leadership team consists of PSA Supervisors and the PSA Audit Coordinator.

About the role 

The General Manager – Patient Support Services is recognised as the leader of Patient Support Services at Austin Health.  The Manager provides strategic and operational leadership for the PSA workforce to ensure high-quality, safe, timely and patient-centred support services across Austin Health.  The role is accountable for delivering efficient patient flow support, cleaning, transport and ward support functions in alignment with organisational standards, infection prevention requirements and regulatory obligations.

About you 

You will be someone who has excellent communication skills, with a strong commitment to excellence in patient care. You’ll bring energy and drive to your work, and have a keen interest in developing your skillset.

To be successful in this role you’ll bring with you:

• Demonstrated experience in providing high-level managerial and administrative leadership, with strong organisational and time management skills in a fast-paced environment.
• Proven experience in team leadership, with a track record of building and organising teams to optimise operational efficiency and collective performance.
• Proactive and innovative mindset and strong problem-solving skills, with the ability to remain resilient in ambiguity, embrace change, and drive continuous improvement.

Our benefits 

Working at Austin Health means enjoying a strong sense of purpose, engaging in meaningful work every day. Our people also receive a variety of rewarding benefits, including: 

• Greater take-home pay through generous salary packaging, for living expenses, meals, and holiday accommodation. 
• A suite of wellness initiatives designed to support you, including discounted fitness memberships and special offers on health insurance, and a comprehensive wellbeing program. 
• Onsite childcare at Austin Hospital, easy access via public transport and car parking options. 
• Mentoring and career development opportunities. 

Work with us! 

We are committed to cultural safety and health equity for Aboriginal and/or Torres Strait Islander People. We celebrate, value, and include people of all backgrounds, genders, identities, cultures, bodies, and abilities. We welcome and support applications from talented people identifying as Aboriginal and/or Torres Strait Islander, people with disability, neurodiverse people, LGBTQIA+ and people of all ages and cultures. 

If you feel this role is right for you, we encourage your early application. Even if you don’t meet every single requirement, we encourage you to apply. What matters most is your passion, your drive and your willingness to learn and contribute. Applications will be reviewed as they are received, and interviews may take place prior to the closing date. This means we reserve the right to close a job ad prior to the advertised closing date. 

All appointments are made subject to a satisfactory National Police Check and if required, a Working With Children Check. If you require any reasonable adjustments to the recruitment process, you are welcome to reach out to the hiring manager: Nonie Rickard, Director of Nursing at Nonie.Rickard@austin.org.au

Interested in finding out more about this opportunity? Read the position description for further details. 

Application closing date: Friday 24 April 2026