EMR and ICT Education Change Manager

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Austin Health is the major provider of tertiary health services, health professional education and research across three campuses in the north-east of Melbourne and statewide. We have a highly engaged, diverse and collaborative workforce that is unified by our goal to help people live healthy and fulfilled lives. 

About EMR & ICT Services

The department provides a wide range of Information Communication and Technology (ICT) and Electronic Medical Record (EMR) Services to Austin Health staff. ICT and EMR Services is grouped into the following functional streams:  

• ICT Services  
• Infrastructure Services  
• Application and Integration Services  
• Strategy Engagement and Project Services  
• EMR services   

About the role

The role provides leadership for the planning, delivery, and evaluation of change management, training, adoption, and readiness activities associated with digital transformation initiatives, system implementations, upgrades, optimisation activities, and business-as-usual system changes.  

The role is responsible for leading a multidisciplinary team of six staff and establishing a sustainable organisational framework for education, change management, digital capability uplift, and user adoption across all ICT and EMR platforms. 

About you

As the EMR & ICT Education and Change Manager, You will be someone who has excellent communication skills, with a strong commitment to

excellence in patient care. You’ll bring energy and drive to your work, and have a keen interest in developing your skillset.

To be successful in this role, you'll bring with you the ability to:

• Lead the design, development, implementation, and evaluation of ICT and EMR education programs. 
• Provide leadership, coaching, mentoring, and performance management for direct reports.
• Develop strong partnerships with stakeholders, clinical leaders and operational departments and executive stakeholders
• Establish metrics and reporting frameworks to measure: Training effectiveness, Adoption rates, User satisfaction, Readiness levels, Benefits realisation.
• Promote contemporary change management, adult learning, and digital adoption methodologies.    

Our benefits 

Working at Austin Health means enjoying a strong sense of purpose, engaging in meaningful work every day. Our people also receive a variety of rewarding benefits, including: 

• Greater take-home pay through generous salary packaging, for living expenses, meals, and holiday accommodation. 
• A suite of wellness initiatives designed to support you, including discounted fitness memberships and special offers on health insurance, and a comprehensive wellbeing program. 
• Onsite childcare at Austin Hospital, easy access via public transport and car parking options. 
• Mentoring and career development opportunities. 

Work with us! 

We are committed to cultural safety and health equity for Aboriginal and/or Torres Strait Islander People. We celebrate, value, and include people of all backgrounds, genders, identities, cultures, bodies, and abilities. We welcome and support applications from talented people identifying as Aboriginal and/or Torres Strait Islander, people with disability, neurodiverse people, LGBTQIA+ and people of all ages and cultures. 

If you feel this role is right for you, we encourage your early application. Even if you don’t meet every single requirement, we encourage you to apply. What matters most is your passion, your drive and your willingness to learn and contribute. Applications will be reviewed as they are received, and interviews may take place prior to the closing date. This means we reserve the right to close a job ad prior to the advertised closing date. 

All appointments are made subject to a satisfactory National Police Check and if required, a Working With Children Check. If you require any reasonable adjustments to the recruitment process, you are welcome to reach out to the hiring manager: Lynne Keith, EMR Services Manager at Lynne.KEITH@austin.org.au.

Interested in finding out more about this opportunity? Read the position description for further details. 

Application closing date: Tuesday 28 July 2026