EMR and ICT Education Change Manager

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Austin Health is the major provider of tertiary health services, health professional education and research across three campuses in the north-east of Melbourne and state-wide. We have a highly engaged, diverse and collaborative workforce that is unified by our goal to help people live healthy and fulfilled lives.

About EMR Services

The ICT and EMR environment include business critical information systems and multi-campus data and telecommunications networks. It supports over 11,000 staff, computers, applications, Microsoft Windows and Unix servers and multiple database products and telecommunication devices. 

EMR Services primarily focuses on provision and support to Austin Staff in the use of the Clinical System Cerner Millennium but is also responsible for development, transformation, maintenance and training.  EMR Services may also be involved in any new Cerner implementations or related clinical projects. 

EMR Services is responsible for working on clinical system improvements and optimization in consultation with Austin Health clinicians to facilitate efficient and effective use of the application and to maximize benefits that relate to delivery of safe patient care. 

About the role

An exciting opportunity currently exists for an enthusiastic and highly motivated ICT & EMR Education and Change Manager. This position has a focus on leading a team in establishing a positive Learning/Change environment so that Austin staff feel supported and competent to use any Clinical and non-clinical applications, collaborating with clinicians to co-design new ways of working in a digitally transformed environment. 

A regular day will see you:

• Lead the EMR & ICT education and change team
• Engage and collaborate with stakeholders/clinicians to co-design new ways of working in a digitally transformed environment 
• Regularly report learning and development milestones and evaluations 
• Monitor education levels
• Develop Education and Change frameworks
• Address ICT learning needs across all Austin Health staff
• Continue to innovate education and change across the health service  

About you

To be successful in this role you’ll bring with you:

• Tertiary qualifications in a health profession and qualification/ experience in clinical education  
• Proven ability to deliver education sessions; one on one, in small groups, large groups, lecture theatres across all clinical streams and non-clinical streams  
• Proven ability to develop a comprehensive learning program encompassing learning objectives, learning needs analysis, risks/issues, learning outcomes and learning program evaluation 
• Proven clinical liaison experience which is required to understand clinical learning needs across all clinical streams (but not limited to) medical, nursing, allied health 
• Demonstrated commitment to meeting clinician learning needs to provide a safe and effective clinical work environment in using the Clinical Information System 
• High level understanding of Stakeholders engagement and change management within the Organisation 

Our benefits

Working at Austin Health means enjoying a strong sense of purpose, engaging in meaningful work every day.  Our people also receive a variety of rewarding benefits, including:

• Greater take-home pay through generous salary packaging for living expenses, meals, and holiday accommodation
• A suite of wellness initiatives designed to support you, including discounts on fitness memberships and health insurance, and a comprehensive wellbeing program
• Mentoring and career development opportunities
• Onsite childcare, easy access via public transport, car parking and end of journey facilities for cyclists

Work with us!

We are committed to cultural safety and health equity for Aboriginal and/or Torres Strait Islander People. We celebrate, value, and include people of all backgrounds, genders, identities, cultures, bodies, and abilities. We welcome and support applications from talented people identifying as Aboriginal and/or Torres Strait Islander, people with disability, neurodiverse people, LGBTQIA+ and people of all ages and cultures.

If you feel this role is right for you, we encourage your early application. Applications will be reviewed as they are received, and interviews may take place prior to the closing date. This means we reserve the right to close a job ad prior to the advertised closing date.

All appointments are made subject to a satisfactory National Police Check and if required, a Working With Children Check. If you require any reasonable adjustments to the recruitment process or have questions about this opportunity, you are welcome to reach out to the hiring manager: Lynne Keith, EMR Services Manager at Lynne.Keith@austin.org.au

Interested in finding out more about this opportunity? Read the position description for further details.

Application closing date: Wednesday 30 April 2025