Divisional Manager Virtual Services

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Austin Health is the major provider of tertiary health services, health professional education and research across three campuses in the north-east of Melbourne and statewide. We have a highly engaged, diverse and collaborative workforce that is unified by our goal to help people live healthy and fulfilled lives. 

About the Access, Critical Care, Imaging and Ambulatory Services Division

The portfolio of Virtual Hospital Services sits within the Access, Critical Care, Imaging and Ambulatory Services Division (ACIA). The division incorporates the following specialties across Austin Health sites with the objective of Providing an efficient and coordinated patient focussed service: 

• Virtual Hospital/Virtual Services
• Emergency Department and Emergency Short Stay
• Care Coordination
• Specialist Clinics
• Radiology
• Intensive Care Unit
• Hospital-wide Access and Bed Resource Management
• Hospital-in-the-Home inclusive of Virtual Care
• Ambulatory Care Centre/Transit Lounge
• Molecular Imaging and Therapy (MIT)

Austin Health has several clinical units and departments delivering virtual patient care with projected expansion throughout Austin and our local health networks. In October 2025, The Victorian State Government launched the Virtual Hospital (VH) to deliver improved access to care and advice to regional and rural services to safely allow consumers to access care either closer to their home, or within their home.

About the role 

In this newly developed role, as the Division Manager Virtual Services you will oversee the operational and strategic vision of Austin Health Virtual programs to ensure strong consumer engagement and collaboration through providing care or advice sought from regional and rural health services. Virtual services reduce the consumer inconvenience travelling to larger hospitals to receive specialist advice and thereby reducing Ambulance transfer demand and delays accessing timely care.

A key focus of the role will be to build pathways through virtual ward bed substitution pathways, ambulance distribution and coordination to reduce demand, specialist virtual ward rounds and advice or care requirements. 

As the Divisional Manager you will hold a formal operational leadership role and will be responsible and accountable for the operational performance, financial, quality and risk management of the Virtual Services portfolio, including the provision of day-to-day operational management support.

About you 

A senior leader and strategic thinker, you will be key to managing all aspects of operational delivery of the Virtual Hospital program. With an ability to provide clinical operations subject matter expertise, you will be someone who has demonstrated experience in the leadership and management of a health service function.

To be successful in this role you’ll bring with you:

• A relevant Tertiary level qualification
• 5+ years’ experience and demonstrated knowledge/experience in critical care environments
• Significant experience in the development of annual operational plans
• The ability to lead and facilitate strategically aligned workplace change
• Strong business and financial acumen with solid budget management

Our benefits 

Working at Austin Health means enjoying a strong sense of purpose, engaging in meaningful work every day. Our people also receive a variety of rewarding benefits, including: 

• Greater take-home pay through generous salary packaging, for living expenses, meals, and holiday accommodation. 
• A suite of wellness initiatives designed to support you, including discounted fitness memberships and special offers on health insurance, and a comprehensive wellbeing program. 
• Onsite childcare at Austin Hospital, easy access via public transport and car parking options. 
• Mentoring and career development opportunities. 

Work with us! 

We are committed to cultural safety and health equity for Aboriginal and/or Torres Strait Islander People. We celebrate, value, and include people of all backgrounds, genders, identities, cultures, bodies, and abilities. We welcome and support applications from talented people identifying as Aboriginal and/or Torres Strait Islander, people with disability, neurodiverse people, LGBTQIA+ and people of all ages and cultures. 

If you feel this role is right for you, we encourage your early application. Even if you don’t meet every single requirement, we encourage you to apply. What matters most is your passion, your drive and your willingness to learn and contribute. Applications will be reviewed as they are received, and interviews may take place prior to the closing date. This means we reserve the right to close a job ad prior to the advertised closing date. 

All appointments are made subject to a satisfactory National Police Check and if required, a Working With Children Check. If you require any reasonable adjustments to the recruitment process, you are welcome to reach out to the hiring manager: Kim O'Sullivan, Div Director Access Crit Care Imaging Ambul Srvs at Kim.O'Sullivan@austin.org.au

Interested in finding out more about this opportunity? Read the position description for further details. 

Application closing date: Sunday 7 December 2025