Casual Administration Officer

Are you a current Austin Health employee?

If yes, please log in to the Austin Health careers website via ‘Employee Login’ using your network log in details to search, view and apply for all career opportunities available.

Austin Health is the major provider of tertiary health services, health professional education and research across three campuses in the Northeast of Melbourne and state-wide. We have a highly engaged, diverse and collaborative workforce that is unified by our goal to help people live healthy and fulfilled lives.

About the Surgery Centre 

The Surgery Centre (TSC) on the Repatriation Campus, provides a unique service by separating short-stay and day case elective surgery from emergency surgery, which is performed predominantly at the Austin campus.  

TSC includes 8 Operating Rooms, 2 Endoscopy Rooms, 12 bay Recovery Room and an inpatient unit consisting of 32 available overnight beds and 21 Day Surgery spaces. TSC is operational over 7 days per week, 24 hours per day. Approx. 13,500 surgical and endoscopy procedures performed yearly. 

About Austin Operating Suite 

Austin Operating Suite (AOS) on the Austin Campus, provides a broad range of elective and emergency surgeries including liver transplant and cardiothoracic surgery. AOS includes 11 Operating Rooms, 2 Procedure Rooms, 2 Endoscopy Rooms, Post Anaesthesia Recovery Unit (PARU) with High Dependency patient facilities, the Surgery and Endoscopy Centre (SAEC) consisting of 34 spaces to accommodate Day Surgery patients, 9 West with 24 available overnight beds and Acute Surgical Transition Unit (ASTU) with 6 available spaces to accommodate fast tracking of patients presenting to the Emergency Department. AOS is operational over 7 days per week, 24 hours per day. Approx. 25,000 surgical and endoscopy procedures performed yearly  

About the role

The primary objective of this role is to provide professional, customer focused and efficient administration functions through The Surgery Centre and Austin Operating Suite to enhance patient care and service delivery. The Casual Administration Clerk provides support during times of leave and to cover the various front-line areas.

A regular day will see you:

• Communicate effectively and promote a supportive team approach within the ward to ensure a good working relationship
• Register patients upon arrival
• Make patient appointments
• Rotating through different workstations
• Team player 
• Reception duties 

About you

As the Casual Administration Clerk, you will be someone who has excellent communication skills, with a strong commitment to excellence in patient care. You'll bring energy and drive to your work and have a keen interest in developing your skillset.

To be successful in this role, you'll bring with you:

• An ability to manage incoming work with competing priorities, meet deadlines, and advanced attention to detail and accuracy in all activities
• Ability to communicate effectively, both verbal and written
• Ability to problem solve in a variety of situations
• Demonstrated ability to develop professional relationships with internal and external key stakeholders
• Demonstrated commitment to high quality customer service
• Flexible and responsible to meet the AOS & TSC administrative needs
• Highly organised, able to prioritise work and multi-task.

Our benefits

Working at Austin Health means enjoying a strong sense of purpose, engaging in meaningful work every day. Our people also receive a variety of rewarding benefits, including:

• Greater take-home pay through generous salary packaging for living expenses, meals, and holiday accommodation
• A suite of wellness initiatives designed to support you, including discounts on fitness memberships and health insurance, and a comprehensive wellbeing program
• Mentoring and career development opportunities
• Onsite childcare, easy access via public transport, car parking and end of journey facilities for cyclists

Work with us!

We are committed to cultural safety and health equity for Aboriginal and/or Torres Strait Islander People. We celebrate, value, and include people of all backgrounds, genders, identities, cultures, bodies, and abilities. We welcome and support applications from talented people identifying as Aboriginal and/or Torres Strait Islander, people with disability, neurodiverse people, LGBTQIA+ and people of all ages and cultures.

If you feel this role is right for you, we encourage your early application. Applications will be reviewed as they are received, and interviews may take place prior to the closing date. This means we reserve the right to close a job ad prior to the advertised closing date.

All appointments are made subject to a satisfactory National Police Check and if required, a Working With Children Check. If you require any reasonable adjustments to the recruitment process or have questions about this opportunity, you are welcome to reach out to the hiring manager: Rina Clemow, Elective Admissions & Austin Operating Suite Admin. Manager at Rina.Clemow@austin.org.au

Interested in finding out more about this opportunity? Read the Position Description for further details.

Application closing date: 25 May 2025