Business Manager - Ambulatory Services

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• Make a meaningful impact supporting patients, their families and carers 

• Full time opportunity, with flexible working hours 

• $116k base salary + generous salary packaging + super + monthly ADO + 5 weeks annual leave  

• Heidelberg location, with multiple public transport options 

Austin Health is the major provider of tertiary health services, health professional education and research across three campuses in the north-east of Melbourne and statewide. We have a highly engaged, diverse and collaborative workforce that is unified by our goal to help people live healthy and fulfilled lives. 

About the Ambulatory Service 

Ambulatory Services comprises Specialist Clinics and the Ambulatory Care Centre (ACC), including the Transit Lounge, and forms part of the Access, Critical Care, Imaging and Ambulatory Services (ACIA) Division. The service delivers a broad range of outpatient, ambulatory and day treatment services, supporting patients across the continuum of care through specialist assessment, treatment, chronic disease management and care coordination. Collectively, these services play a critical role in improving patient access, flow and experience while supporting high-quality, safe and sustainable care delivery. 

About the role 

The Business Manager – Ambulatory Services is a key leadership role responsible for driving the financial, operational and strategic performance of Specialist Clinics and the Ambulatory Care Centre (ACC/TL). Working closely with the Divisional Manager the role provides expert advice across financial management, performance analysis, business planning, service improvement and strategic reform initiatives. The position plays a critical role in ensuring services are financially sustainable, data-informed and responsive to demand, while supporting improved patient access, flow and outcomes across Ambulatory Services. 

No two days are the same, but a typical day may include: 

• Analyse financial, activity and performance data to identify trends, risks and opportunities, and provide recommendations to support decision-making.  

• Partner with clinical and operational leaders to manage demand, capacity, access and service performance across Specialist Clinics and ACC/TL.  

• Lead budget monitoring, forecasting, revenue optimisation and end-of-month reporting activities to support financial sustainability.  

• Develop business cases, reports and presentations for Executive, Board and organisational decision-making.  

• Drive service improvement and reform initiatives that enhance patient access, operational efficiency and financial performance.  

• Collaborate with Finance, BIU, Revenue Services and other stakeholders to deliver strategic projects, performance reporting and organisational priorities. 

• This role is ideally suited to a highly analytical and collaborative leader who enjoys working at the intersection of finance, strategy, operations and healthcare service improvement. 

About you 

You are a commercially astute and analytical leader with experience in financial management, business planning, performance reporting and service improvement within a complex healthcare environment. You thrive in a collaborative setting and have the ability to translate data into meaningful insights that support strategic and operational decision-making. 

You will bring: 

• Demonstrated experience in financial management, budgeting, forecasting and business performance analysis. 

• Strong analytical skills with the ability to interpret complex data, identify trends and develop practical solutions. 

• Experience developing business cases, service plans, reports and presentations for senior leaders and executive audiences. 

• Excellent stakeholder engagement skills, with the ability to build trusted relationships across clinical, operational and corporate teams. 

• A proactive and continuous improvement mindset, with experience leading or supporting service redesign and organisational change initiatives. 

• Highly developed communication, organisational and project management skills, with the ability to manage competing priorities and deliver outcomes in a dynamic environment. 

Our benefits 

Working at Austin Health means enjoying a strong sense of purpose, engaging in meaningful work every day. Our people also receive a variety of rewarding benefits, including: 

• Greater take-home pay through generous salary packaging, for living expenses, meals, and holiday accommodation. 
• A suite of wellness initiatives designed to support you, including discounted fitness memberships and special offers on health insurance, and a comprehensive wellbeing program. 
• Onsite childcare at Austin Hospital, easy access via public transport and car parking options. 
• Mentoring and career development opportunities. 

Work with us! 

We are committed to cultural safety and health equity for Aboriginal and/or Torres Strait Islander People. We celebrate, value, and include people of all backgrounds, genders, identities, cultures, bodies, and abilities. We welcome and support applications from talented people identifying as Aboriginal and/or Torres Strait Islander, people with disability, neurodiverse people, LGBTQIA+ and people of all ages and cultures. 

If you feel this role is right for you, we encourage your early application. Even if you don’t meet every single requirement, we encourage you to apply. What matters most is your passion, your drive and your willingness to learn and contribute. Applications will be reviewed as they are received, and interviews may take place prior to the closing date. This means we reserve the right to close a job ad prior to the advertised closing date. 

All appointments are made subject to a satisfactory National Police Check and if required, a Working With Children Check. Austin Health is a child safe organisation, committed to upholding the rights, safety, and wellbeing of children and young people in line with Child Safe Standards. If you require any reasonable adjustments to the recruitment process, you are welcome to reach out to the hiring manager: Tiffany Whitelock, Divisional Manager Ambulatory Services at Tiffany.WHITELOCK@austin.org.au.

Interested in finding out more about this opportunity? Read the position description for further details.

Application Closing Date: Sunday 4 October 2026