Business Development Liaison Officer
Are you a current Austin Health employee?
If yes, please log in to the Austin Health careers website via ‘Employee Login’ using your network login details to search, view and apply for all career opportunities available.
- Flexible on location- preferably Heidelberg, with expectation of regional travel
Austin Health is the major provider of tertiary health services, health professional education and research across three campuses in the north-east of Melbourne and state-wide. We have a highly engaged, diverse and collaborative workforce that is unified by our purpose, which is to help people live healthy and fulfilled lives.
About the Department
Austin Health Pathology is a dynamic and growing department within Austin Health, dedicated to delivering high-quality diagnostic services across metropolitan Melbourne and regional Victoria. We proudly support Austin Health, the Mercy Hospital for Women, and a wide network of GPs and specialists.
We are currently expanding into the Hume and Loddon Mallee regions, strengthening our presence and accessibility in regional communities through a network of laboratories, collection centers and point-of-care services
About the role
A regular day will see you:
- Assist in the management of internal and external client services of Austin Pathology and ensure efficient delivery of high-quality service provision.
- Ensure key stakeholder relationships are positively fostered and ongoing compliance with service level agreements and associated key performance measures.
- Review opportunities for expansion of service delivery to external clients including the facilitation and negotiation of lease agreements and arrangements for testing services across Austin Pathology’s expanding metro and regional catchment.
- In collaboration with the Client Services Manager, assist in the preparation, management and renewal of Service Level Agreements and leases as required.
About you
To be successful you’ll bring with you:
- Willingness to travel both regionally and within metro Melbourne.
- 3+ years of experience in a liaison or commercial role, ideally within the pathology, scientific or healthcare / medical industry, with a strong focus on building client relationships
- Exceptional people skills with the aptitude to quickly build trust and rapport, with demonstrated ability to deal with a wide range of stakeholders
- Ability to understand client workflows and technical needs, maintaining a solutions-oriented mindset.
Our benefits
Working at Austin Health means enjoying a strong sense of purpose, engaging in meaningful work every day. Our people also receive a variety of rewarding benefits, including:
- Greater take-home pay through generous salary packaging benefits, for living expenses, meals and holiday accommodation
- A suite of wellness initiatives designed to support you, including discounts on fitness memberships and health insurance, and a comprehensive wellbeing program
- Mentoring and career development opportunities
Work with us!
We are committed to cultural safety and health equity for Aboriginal and/or Torres Strait Islander People. We celebrate, value, and include people of all backgrounds, genders, identities, cultures, bodies, and abilities. We welcome and support applications from talented people identifying as Aboriginal and/or Torres Strait Islander, people with disability, neurodiverse people, LGBTQIA+ and people of all ages and cultures.
If you feel this role is right for you, we encourage your early application. Applications will be reviewed as they are received, and interviews may take place prior to the closing date. This means we reserve the right to close a job ad prior to the advertised closing date.
All appointments are made subject to a satisfactory National Police Check and if required, a Working With Children Check. If you require any reasonable adjustments to the recruitment process, you are welcome to reach out to the hiring manager: Jess Delbridge, Manager Pathology Client Services, Jess.DELBRIDGE@austin.org.au
Interested in finding out more about this opportunity? Read the position description for further details.
Application closing date: Friday 5 September 2025
