Business Analyst Virtual Services

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• Lead business reporting and systems innovation to expand the Virtual Hospital across Victoria, improving access to care for regional and rural communities
• 12-month fixed term position
• Part time role working 24 hours per week

Austin Health is the major provider of tertiary health services, health professional education and research across three campuses in the north-east of Melbourne and statewide. We have a highly engaged, diverse and collaborative workforce that is unified by our goal to help people live healthy and fulfilled lives. 

About the Virtual Services portfolio

The portfolio of Virtual Hospital Services sits within the Access, Critical Care, Imaging and Ambulatory services division (ACIA). Austin Health has several clinical units and departments delivering virtual patient care with projected expansion throughout Austin and our local health networks. In October 2025, The Victorian State Government launched the Virtual Hospital (VH) in collaboration with Royal Melbourne Hospital (RMH) to deliver improved access to care & advice to regional and rural services to safely allow consumers to access care either closer to their home, or within their home.

The Virtual Hospital will allow strong consumer engagement and collaboration through providing care or advice which is sought from regional and rural health services, reducing the inconvenience seen in travelling to larger hospitals to receive specialist advice, and thereby reducing Ambulance transfer demand and delays accessing timely care. The Virtual Hospital program will continue to build pathways via (a) Virtual ward bed substitution pathways (b) ambulance distribution and coordination to reduce demand (c) specialist virtual ward rounds and (d) specialist advice or care requirements. 

About the role 

The Business Analyst Virtual Services provides effective management and coordination of business reporting and systems processes within the Virtual Hospital service, including pilot phase and subsequent expansion across regional and rural Victoria to improve timely access to care.

Reporting to the Divisional Manager, Virtual Hospital Services, this role is responsible for:

• Delivering all reporting requirements for the Virtual Hospital program.
• Supporting expansion models for specialist units delivering virtual care programs.
• Supporting change processes to support divisional growth objectives.

About you 

As the Business Analyst Virtual Services, you will be someone who has excellent communication skills, with a strong commitment to excellence in patient care. You’ll bring energy and drive to your work and have a keen interest in developing your skillset.

To be successful in this role you’ll bring with you:

• Relevant tertiary level qualification.
• High quality skills in managing a customer service role in providing financial and business support within a health service.
• Demonstrated experience in business analysis for clinical services.
• Understanding of government reporting regulations and funding models for non-admitted activity.

Our benefits 

Working at Austin Health means enjoying a strong sense of purpose, engaging in meaningful work every day. Our people also receive a variety of rewarding benefits, including: 

• Greater take-home pay through generous salary packaging, for living expenses, meals, and holiday accommodation. 
• A suite of wellness initiatives designed to support you, including discounted fitness memberships and special offers on health insurance, and a comprehensive wellbeing program. 
• Onsite childcare at Austin Hospital, easy access via public transport and car parking options. 
• Mentoring and career development opportunities. 

Work with us! 

We are committed to cultural safety and health equity for Aboriginal and/or Torres Strait Islander People. We celebrate, value, and include people of all backgrounds, genders, identities, cultures, bodies, and abilities. We welcome and support applications from talented people identifying as Aboriginal and/or Torres Strait Islander, people with disability, neurodiverse people, LGBTQIA+ and people of all ages and cultures. 

If you feel this role is right for you, we encourage your early application. Even if you don’t meet every single requirement, we encourage you to apply. What matters most is your passion, your drive and your willingness to learn and contribute. Applications will be reviewed as they are received, and interviews may take place prior to the closing date. This means we reserve the right to close a job ad prior to the advertised closing date. 

All appointments are made subject to a satisfactory National Police Check and if required, a Working With Children Check. If you require any reasonable adjustments to the recruitment process, you are welcome to reach out to the hiring manager: Cam McIntyre, Divisional Manager Virtual Services at Cam.McIntyre@austin.org.au

Interested in finding out more about this opportunity? Read the position description for further details. 

Application closing date: Wednesday 11 March 2026