Audit Support Officer

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• Fixed term, full-time role (ending June 2026)
• Heidelberg location
• Competitive salary plus salary packaging and flexibility

Austin Health is the major provider of tertiary health services, health professional education and research across three campuses in the north-east of Melbourne and statewide. We have a highly engaged, diverse and collaborative workforce that is unified by our goal to help people live healthy and fulfilled lives. 

About the ACIA Division

The Access, Critical Care, Imaging and Ambulatory Services Division (ACIA) strategically contributes a critical end to end view of the Austin Health patient journey. ACIA drives operational efficiency and performance improvement through an evidenced based approach and methodology to maintain a continuous and holistic view of the patient's journey. The ACIA division provides expert advice to shape future-oriented models of practice and operational design. 

About the role 

This role is central to the Ambulatory Services waitlist audit program. You’ll be responsible for contacting patients and GPs to confirm waitlist details, accurately documenting outcomes, and supporting data entry across key systems. You’ll also assist with administrative tasks and contribute to workflow testing to help embed better practices in Specialist Clinics.

About you 

You’ll be a reliable and detail-oriented team member who enjoys talking with people and capturing accurate information. You’ll bring strong communication skills, confidence using hospital systems, and a collaborative approach to supporting continuous improvement in Specialist Clinics.

You’ll further bring with you: 

• Strong verbal communication and customer service skills, with the ability to engage empathetically and professionally with patients, carers, and health professionals
• Familiarity with clinical administration systems such as TrakCare, SMR or CRM tools (or a demonstrated ability to learn new systems quickly)
• High attention to detail, with proven ability to accurately enter and update data across multiple systems
• Problem-solving skills, with the ability to resolve basic issues or escalate appropriately
• Teamwork and reliability, with a willingness to adapt to shifting priorities and support colleagues
• Basic administrative skills, including comfort with Microsoft Office (Word, Outlook, Excel) and managing documents, emails, and records

Our benefits 

Working at Austin Health means enjoying a strong sense of purpose, engaging in meaningful work every day. Our people also receive a variety of rewarding benefits, including: 

• Greater take-home pay through generous salary packaging, for living expenses, meals, and holiday accommodation. 
• A suite of wellness initiatives designed to support you, including discounted fitness memberships and special offers on health insurance, and a comprehensive wellbeing program. 
• Onsite childcare at Austin Hospital, easy access via public transport and car parking options. 
• Mentoring and career development opportunities. 

Work with us! 

We are committed to cultural safety and health equity for Aboriginal and/or Torres Strait Islander People. We celebrate, value, and include people of all backgrounds, genders, identities, cultures, bodies, and abilities. We welcome and support applications from talented people identifying as Aboriginal and/or Torres Strait Islander, people with disability, neurodiverse people, LGBTQIA+ and people of all ages and cultures. 

If you feel this role is right for you, we encourage your early application. Even if you don’t meet every single requirement, we encourage you to apply. What matters most is your passion, your drive and your willingness to learn and contribute. Applications will be reviewed as they are received, and interviews may take place prior to the closing date. This means we reserve the right to close a job ad prior to the advertised closing date. 

All appointments are made subject to a satisfactory National Police Check and if required, a Working With Children Check. If you require any reasonable adjustments to the recruitment process, you are welcome to reach out to the hiring manager: Lauren Anderson, Project Lead at Lauren.Anderson@austin.org.au

Interested in finding out more about this opportunity? Read the position description for further details. 

Application closing date: Tuesday 16 September 2025