Atlassian Platform Specialist - HR Transformation

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• Fixed-term, full-time position
• Flexible & hybrid working, from our office at Heidelberg Repatriation Hospital or your home  
• Rebuild and adapt an Atlassian platform implementation from scratch within a large, complex public health organisation, an excellent portfolio piece for any JIRA SM or Confluence specialist.

Austin Health is the major provider of tertiary health services, health professional education and research across three campuses in the north-east of Melbourne and statewide. We have a highly engaged, diverse and collaborative workforce that is unified by our goal to help people live healthy and fulfilled lives. 

About the department

People & Culture is one of seven divisions reporting to the Chief Executive Officer at Austin Health. Based at the Repatriation Campus, HR Shared Services is an enablement function that delivers accurate and efficient HR services across the organisation.

The department is currently executing a significant HR Service Delivery Transformation Program, a phased initiative targeting five critical operational gaps across case management, knowledge management, service ownership, performance measurement, and stakeholder feedback. The Foundation Phase establishes the infrastructure and capabilities required to unlock all subsequent phases, including self-service portals, SuccessFactors optimisation, and future AI and automation capabilities.

About the role 

This is a hands-on technical role at the heart of Austin Health’s a strategically significant People & Culture initiative. As the Atlassian Platform Specialist, you will be the primary technical resource responsible for configuring and building the JIRA Service Management and Confluence platforms that will underpin a transformed HR service delivery model.

Reporting to the HR Transformation Program Lead, you will translate business requirements into reliable, well-configured platform solutions, building custom workflows, SLA frameworks, automated dashboards, and a centralised HR knowledge base from the ground up. You will also manage content migration, perform end-to-end testing, and provide technical support during rollout and hypercare.

A regular day will see you:   

• Configure and build JIRA Service Management projects, designing custom workflows, request types, SLA metrics, breach alerts, automation rules, permission schemes, and CSAT surveys to support HR case management and service delivery.
• Implement and administer the Confluence knowledge base, designing the space structure, migrating HR policies and guidance documents, configuring permissions, establishing templates, and linking articles to JIRA SM request types.
• Design and build automated reporting dashboards in JIRA SM covering SLA compliance, ticket volumes, resolution times, first contact resolution, case ageing, and CSAT scores.
• Support service catalogue development by mapping existing HR service types, documenting current-state processes, and configuring JIRA SM routing rules aligned to the service ownership matrix.
• Perform end-to-end testing of workflows, automations, SLAs, and integrations prior to go-live; providing hands-on technical support to HR staff during rollout and the hypercare period; and documenting all configurations and build decisions in Confluence.

About you 

You are a detail-driven technical specialist who loves getting into a platform and making it work exactly as it should. You’re confident translating business requirements into practical configurations, you take pride in clean, well-documented builds, and you bring the patience and communication skills to support non-technical users through change.

To be successful in this role, you'll bring with you:

• Hands-on experience configuring and administering JIRA Service Management, including workflows, SLAs, automation rules, request types, permission schemes, and dashboards
• Experience implementing and administering Confluence, including space design, page hierarchies, permissions, templates, and content migration.
• Strong technical problem-solving skills with the ability to translate business requirements into effective, reliable platform configurations, and to troubleshoot issues under pressure.
• Experience building reporting dashboards and data visualisations using JIRA SM native tools and/or Confluence analytics, combined with solid data skills (including Excel) for migration and baseline metric work.
• The ability to work within agile delivery frameworks, contribute to sprint planning, meet sprint commitments, and collaborate effectively with a small cross-functional project team.

Our benefits 

Working at Austin Health means enjoying a strong sense of purpose, engaging in meaningful work every day. Our people also receive a variety of rewarding benefits, including: 

• Greater take-home pay through generous salary packaging, for living expenses, meals, and holiday accommodation. 
• A suite of wellness initiatives designed to support you, including discounted fitness memberships and special offers on health insurance, and a comprehensive wellbeing program. 
• Onsite childcare at Austin Hospital, easy access via public transport and car parking options. 
• Mentoring and career development opportunities. 

Work with us! 

We are committed to cultural safety and health equity for Aboriginal and/or Torres Strait Islander People. We celebrate, value, and include people of all backgrounds, genders, identities, cultures, bodies, and abilities. We welcome and support applications from talented people identifying as Aboriginal and/or Torres Strait Islander, people with disability, neurodiverse people, LGBTQIA+ and people of all ages and cultures. 

If you feel this role is right for you, we encourage your early application. Even if you don’t meet every single requirement, we encourage you to apply. What matters most is your passion, your drive and your willingness to learn and contribute. Applications will be reviewed as they are received, and interviews may take place prior to the closing date. This means we reserve the right to close a job ad prior to the advertised closing date. 

All appointments are made subject to a satisfactory National Police Check and if required, a Working with Children Check. If you require any reasonable adjustments to the recruitment process, you are welcome to reach out to the hiring manager: Tom Booth, Salary Packaging & HR Services Manager at Tom.BOOTH@austin.org.au

Interested in finding out more about this opportunity? Read the position description for further details. 

Application closing date: Sunday 29th March 2026