Ambulance Booking Clerk

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Austin Health is the major provider of tertiary health services, health professional education and research across three campuses in the north-east of Melbourne and statewide. We have a highly engaged, diverse and collaborative workforce that is unified by our goal to help people live healthy and fulfilled lives. 

About ACIA Division

The Access, Critical Care, Imaging, and Ambulatory (ACIA) Services Division is within the Chief Operating Officer Directorate. ACIA is comprised of the following areas: Radiology/ Molecular Imaging and Therapy (MIT), Ambulatory Care Centre (ACC), Hospital in the Home (HITH)/ Virtual Care (HITHVC), Specialist Clinics, Non-emergency Ambulance Services (NEPT), Care Coordination, Bed Management, Emergency Medicine Intensive Care Unit. The Ambulance Booking office handles all non-emergency patient transport (NEPT) bookings, including dispatching bookings for the Austin Health based stretcher vehicle. We liaise with the wards and clinical units to facilitate the booking of non-emergency ambulances for patient transfer and maintain a database of all bookings.   

About the role 

Join the Ambulance Booking Office and play a key role in coordinating non-emergency patient transport across Austin Health. This position provides administrative support for ambulance bookings, dispatching patient transport, liaising with clinical teams and transport providers, and ensuring booking information is accurate and up to date. We are seeking a highly organised individual with strong communication, data entry, and problem-solving skills who enjoys working in a fast-paced team environment focused on delivering excellent customer service.

A regular day will see you:

• Enter non-emergency ambulance bookings onto booking platform 
• Dispatch bookings to the; ˗ Austin Health stretcher vehicle, ˗ National Patient Transport (contracted NEPT provider) or ˗ Ambulance Victoria (AV) as appropriate
• Follow up ETA’s of vehicles and communicate ETA’s to clinical areas 

About you

As the Ambulance Booking Officer, you will be someone who has excellent communication skills, with a strong commitment to excellence in patient care. You’ll bring energy and drive to your work, and have a keen interest in developing your skillset.

To be successful in this role, you'll bring with you:

• Excellent communication skills
• High level of computer literacy
• Data entry experience
• Excellent attention to detail 
• Ability to work in a small and busy team 

Our benefits 

Working at Austin Health means enjoying a strong sense of purpose, engaging in meaningful work every day. Our people also receive a variety of rewarding benefits, including: 

• Greater take-home pay through generous salary packaging, for living expenses, meals, and holiday accommodation. 
• A suite of wellness initiatives designed to support you, including discounted fitness memberships and special offers on health insurance, and a comprehensive wellbeing program. 
• Onsite childcare at Austin Hospital, easy access via public transport and car parking options. 
• Mentoring and career development opportunities. 

Work with us! 

We are committed to cultural safety and health equity for Aboriginal and/or Torres Strait Islander People. We celebrate, value, and include people of all backgrounds, genders, identities, cultures, bodies, and abilities. We welcome and support applications from talented people identifying as Aboriginal and/or Torres Strait Islander, people with disability, neurodiverse people, LGBTQIA+ and people of all ages and cultures. 

If you feel this role is right for you, we encourage your early application. Even if you don’t meet every single requirement, we encourage you to apply. What matters most is your passion, your drive and your willingness to learn and contribute. Applications will be reviewed as they are received, and interviews may take place prior to the closing date. This means we reserve the right to close a job ad prior to the advertised closing date. 

All appointments are made subject to a satisfactory National Police Check and if required, a Working With Children Check. Austin Health is a child safe organisation, committed to upholding the rights, safety, and wellbeing of children and young people in line with Child Safe Standards. If you require any reasonable adjustments to the recruitment process, you are welcome to reach out to the hiring manager: Donna Ashworth, Access Manager at Donna.ASHWORTH@austin.org.au.

Interested in finding out more about this opportunity? Read the  position description for further details. 

Application closing date: Sunday 18 October 2026