Administrative Officer

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• Administrative Officer - Mental Health Division - Specialty Services
• Fixed term, full time position – long service leave cover for 3 months working Mon-Fri 08.30 - 17.00 (with monthly ADO)
• Classification YC89 (Grade 2 Admin)

Austin Health is the major provider of tertiary health services, health professional education and research across three campuses in the north-east of Melbourne and statewide. We have a highly engaged, diverse and collaborative workforce that is unified by our goal to help people live healthy and fulfilled lives. 

About the Mental Health Division

The Mental Health Division forms part of Austin Health. It provides a comprehensive range of child, adolescent, youth and adult mental health services to the areas of northeast metro Melbourne along with inter-regional and state-wide specialist services, which are provided on an inpatient basis and in community settings. The Mental Health Division is strongly committed to providing recovery-oriented services through holistic, compassionate care and offering partnership in recovery. 

About the role 

We are looking for an Administrative Officer to join our Specialty Services PTRS (Psychological Trauma and Recovery Services) Outpatient team. This position is based at the Repat campus on Waterdale Road, Heidelberg. This role will see you provide exceptional administrative support, including Front Desk duties, to clinical teams across this service. You will be well supported by experienced colleagues to ensure your success in this position.

About you 

As the Administrative Officer in a front facing role, you will be someone who has exceptional communication skills, with a strong commitment to patient centred care and living in the Austin values in your daily work routine. 

To be successful in this role, you'll bring with you:

• Highly organised with the ability to prioritise work and multi-task in a busy environment 
• The ability to follow a prescribed workflow and escalate when necessary 
• Proven effective communication skills both verbal and written 
• Proficiency and expertise in computer operation including Office 365 (Microsoft Word, Excel)

Our benefits 

Working at Austin Health means enjoying a strong sense of purpose, engaging in meaningful work every day. Our people also receive a variety of rewarding benefits, including: 

• Greater take-home pay through generous salary packaging, for living expenses, meals, and holiday accommodation. 
• A suite of wellness initiatives designed to support you, including discounted fitness memberships and special offers on health insurance, and a comprehensive wellbeing program. 
• Onsite childcare at Austin Hospital, easy access via public transport and car parking options. 
• Mentoring and career development opportunities. 

Work with us! 

We are committed to cultural safety and health equity for Aboriginal and/or Torres Strait Islander People. We celebrate, value, and include people of all backgrounds, genders, identities, cultures, bodies, and abilities. We welcome and support applications from talented people identifying as Aboriginal and/or Torres Strait Islander, people with disability, neurodiverse people, LGBTQIA+ and people of all ages and cultures. 

If you feel this role is right for you, we encourage your early application. Even if you don’t meet every single requirement, we encourage you to apply. What matters most is your passion, your drive and your willingness to learn and contribute. Applications will be reviewed as they are received, and interviews may take place prior to the closing date. This means we reserve the right to close a job ad prior to the advertised closing date. 

All appointments are made subject to a satisfactory National Police Check and if required, a Working With Children Check. If you require any reasonable adjustments to the recruitment process, you are welcome to reach out to the hiring manager: Annie Knight, Administrative Team Leader - CHYMS & Specialty at Annie.Knight@austin.org.au or 0419 545 464.

Interested in finding out more about this opportunity? Read the position description for further details. 

Application closing date: Thursday 12 March 2026