Administrative Officer

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• Administrative Officer (Ward Admin) - Mental Health Division, Repat Campus Heidelberg and other sites as required
• Permanent, part-time position working 22.8 hours per week
• Classification YC89 (Grade 2 Admin)

Austin Health is the major provider of tertiary health services, health professional education and research across three campuses in the north-east of Melbourne and statewide. We have a highly engaged, diverse and collaborative workforce that is unified by our goal to help people live healthy and fulfilled lives. 

About the department

The Mental Health Division forms part of Austin Health. It provides a comprehensive range of child, adolescent, youth and adult mental health services to the areas of northeast metro Melbourne along with inter-regional and statewide specialist services, which are provided on both an inpatient basis and in community settings. The Mental Health Division is strongly committed to providing recovery-oriented services by providing holistic, compassionate care and offering partnership in recovery. 

Our Youth Prevention and Recovery Care Centre is located on Waterdale Road, Heidelberg. This brand new, state of the art facility provides an alternative to hospitalisation for young people experiencing mental health challenges, with tailored support for our consumers to achieve sustained, long term mental health recovery. With capacity for 10 residents, it features communal kitchen, dining and living areas with breakout spaces as well as outdoor garden areas. A place for young people to access treatment and care close to their families and loved ones.

About the role 

As the Administrative Officer you will play an important role in creating a professional, positive image for the Mental Health Division. This is a front-facing role that regularly contacts and interacts with service consumers (patients, families, carers, and visitors) as well as other key stakeholders.

You will provide professional, high-quality customer service, support administrative operations, and maintain a professional and welcoming environment ensuring our clients, carers and visitors feel valued and supported.

About you 

To be successful in this role you’ll bring with you:

• Exceptional face-to-face, phone and written communication skills, including discretion and confidentiality with sensitive matters
• Extensive experience in the provision of administrative support and reception services to support a team of multi-disciplinary professionals
• Advanced computer literacy and keyboard skills, and highly proficient working knowledge in information technology systems and applications utilised by Austin Health (Microsoft Office 365, search engines, databases, risk operating systems, ordering platforms)
• High level organisational skills, ability to multi-task and prioritise work in a busy environment so that all tasks are completed in required timeframes while meeting strict quality standards

Our benefits 

Working at Austin Health means enjoying a strong sense of purpose, engaging in meaningful work every day. Our people also receive a variety of rewarding benefits, including: 

• Greater take-home pay through generous salary packaging, for living expenses, meals, and holiday accommodation. 
• A suite of wellness initiatives designed to support you, including discounted fitness memberships and special offers on health insurance, and a comprehensive wellbeing program. 
• Onsite childcare at Austin Hospital, easy access via public transport and car parking options. 
• Mentoring and career development opportunities. 

Work with us! 

We are committed to cultural safety and health equity for Aboriginal and/or Torres Strait Islander People. We celebrate, value, and include people of all backgrounds, genders, identities, cultures, bodies, and abilities. We welcome and support applications from talented people identifying as Aboriginal and/or Torres Strait Islander, people with disability, neurodiverse people, LGBTQIA+ and people of all ages and cultures. 

If you feel this role is right for you, we encourage your early application. Even if you don’t meet every single requirement, we encourage you to apply. What matters most is your passion, your drive and your willingness to learn and contribute. Applications will be reviewed as they are received, and interviews may take place prior to the closing date. This means we reserve the right to close a job ad prior to the advertised closing date. 

All appointments are made subject to a satisfactory National Police Check and if required, a Working With Children Check. If you require any reasonable adjustments to the recruitment process, you are welcome to reach out to the hiring manager: Annie Knight, Administrative Team Leader - CHYMS & Specialty at Annie.Knight@austin.org.au or 0419 545 464.

Interested in finding out more about this opportunity? Read the position description for further details. 

Application closing date: Thursday 6 November 2025