Administrative Officer Grade 2

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• Ongoing, full time position as an Administrative Officer in Austin Health’s Mental Health Division - Community (Outpatient) Team
• Mon-Fri 08.30-17.00 with monthly ADO
• Classification YC89 - Grade 2 Administrative Officer

Austin Health is the major provider of tertiary health services, health professional education and research across three campuses in the north-east of Melbourne and state-wide. We have a highly engaged, diverse and collaborative workforce that is unified by our goal to help people live healthy and fulfilled lives.

About the Mental Health Division

The Mental Health Division forms part of Austin Health. It provides a comprehensive range of child, adolescent, youth and adult mental health services to the areas of northeast metro Melbourne along with inter-regional and state-wide specialist services, which are provided on an inpatient basis and in community settings. Our Mental Health Teams aim to strength and potential in our consumers, their carers and each other by providing compassionate care and offering partnership in recovery. 

About the role

We are looking for an experienced Administrative Officer to join our Infant Child Youth Mental Health Services (ICYMHS) Admin team. In this role, you will provide exceptional administrative support to various clinical teams in our community setting, while working alongside accomplished admin team members who will offer strong support.

This front-facing role plays an important part in creating a professional, positive image for the Mental Health Division. It involves regular contact and interaction with service consumers (patients, families, carers, and visitors) as well as other key stakeholders. As an Administration Officer at this level, your focus will be to deliver professional, high-quality customer service, support administrative operations, and maintain a welcoming environment where clients, carers, and visitors feel valued and supported. The position description below outlines our expectations and the responsibilities of the role.

About you

To be successful in this role you’ll bring with you:

• Understanding of customer service as it relates to internal and external customers and commitment to effectively meeting their needs
• Exceptional face-to-face, phone and written communication skills, including discretion and confidentiality with sensitive matters
• Extensive experience in the provision of administrative support and reception services to support a team of multi-disciplinary professionals
• Demonstrated ability to be approachable, customer orientated and proactive in finding solutions and taking initiative where required or escalating to manager appropriately
• Advanced computer literacy and keyboard skills, and highly proficient working knowledge in information technology systems and applications utilised by Austin Health (Microsoft Office 365, search engines, databases, risk operating systems, ordering platforms)
• Current working with Children's Check with no restrictions

Our benefits

Working at Austin Health means enjoying a strong sense of purpose, engaging in meaningful work every day. Our people also receive a variety of rewarding benefits, including:

• Greater take-home pay through generous salary packaging, for living expenses, meals, and holiday accommodation.
• A suite of wellness initiatives designed to support you, including discounted fitness memberships and special offers on health insurance, and a comprehensive wellbeing program.
• Onsite childcare at Austin Hospital, easy access via public transport and car parking options.
• Mentoring and career development opportunities.

Work with us!

We are committed to cultural safety and health equity for Aboriginal and/or Torres Strait Islander People. We celebrate, value, and include people of all backgrounds, genders, identities, cultures, bodies, and abilities. We welcome and support applications from talented people identifying as Aboriginal and/or Torres Strait Islander, people with disability, neurodiverse people, LGBTQIA+ and people of all ages and cultures.

If you feel this role is right for you, we encourage your early application. Even if you don’t meet every single requirement, we encourage you to apply. What matters most is your passion, your drive and your willingness to learn and contribute. Applications will be reviewed as they are received, and interviews may take place prior to the closing date. This means we reserve the right to close a job ad prior to the advertised closing date.

All appointments are made subject to a satisfactory National Police Check and if required, a Working With Children Check. If you require any reasonable adjustments to the recruitment process, you are welcome to reach out to the hiring manager: Annie Knight, Administrative Team Leader - CHYMS & Specialty at Annie.Knight@austin.org.au or 0419 545 464.

Interested in finding out more about this opportunity? Read the position description for further details.

Application closing date: Tuesday 27 May 2025