Administrative Assistant

Are you a current Austin Health employee?

If yes, please log in to the Austin Health careers website via ‘Employee Login’ using your network login details to search, view and apply for all career opportunities available.

Austin Health is the major provider of tertiary health services, health professional education and research across many campuses in the northeast of Melbourne and state-wide. We have a highly engaged, diverse and collaborative workforce that is unified by our goal to help people live healthy and fulfilled lives.

About the Home & Ambulatory Services Department

The Access, Critical Care, Imaging, and Ambulatory (ACIA) Services Division is within the Chief Operating Officer Directorate. 

ACIA is comprised of the following areas: Radiology/ Molecular Imaging and Therapy (MIT), Ambulatory Care Centre (ACC), Hospital in the Home (HITH)/ Virtual Care (HITHVC), Specialist Clinics, Non-emergency Ambulance Services (NEPT), Care Coordination, Bed Management, Emergency Medicine Intensive Care Unit.

The Home & Ambulatory Admin Services provides administrative support to the Ambulatory Care Centre & Hospital in the Home based services.

About the role

This is a full-time role, providing Administration support to Home & Ambulatory Services. This is a dynamic role in a busy department.

A regular day will see you:

• Register patients in the hospital Trakcare & Cerner systems ensuring all patient demographic details are correct and updated.  
• Notify patients of cancelled or deferred appointments.  
• Send out correspondence to patients regarding future appointments.  
• Generate and send reminder text messages.  
• Organise Telehealth appointments 

About you 

As the Administrative Assistant, you will be someone who has excellent communication skills, with a strong commitment to excellence in patient care. You’ll bring energy and drive to your work, and have a keen interest in developing your skillset.

To be successful in this role, you'll bring with you:

• Highly organized, ability to prioritise and multi-task in an extremely busy environment.  
• Excellent attention to detail.   
• Demonstrated excellence in customer service.  
• Well-developed communication skills including professional telephone techniques.  

Our benefits 

Working at Austin Health means enjoying a strong sense of purpose, engaging in meaningful work every day. Our people also receive a variety of rewarding benefits, including: 

• Greater take-home pay through generous salary packaging, for living expenses, meals, and holiday accommodation. 
• A suite of wellness initiatives designed to support you, including discounted fitness memberships and special offers on health insurance, and a comprehensive wellbeing program. 
• Onsite childcare at Austin Hospital, easy access via public transport and car parking options. 
• Mentoring and career development opportunities. 

Work with us! 

We are committed to cultural safety and health equity for Aboriginal and/or Torres Strait Islander People. We celebrate, value, and include people of all backgrounds, genders, identities, cultures, bodies, and abilities. We welcome and support applications from talented people identifying as Aboriginal and/or Torres Strait Islander, people with disability, neurodiverse people, LGBTQIA+ and people of all ages and cultures. 

If you feel this role is right for you, we encourage your early application. Even if you don’t meet every single requirement, we encourage you to apply. What matters most is your passion, your drive and your willingness to learn and contribute. Applications will be reviewed as they are received, and interviews may take place prior to the closing date. This means we reserve the right to close a job ad prior to the advertised closing date. 

All appointments are made subject to a satisfactory National Police Check and if required, a Working With Children Check. Austin Health is a child safe organisation, committed to upholding the rights, safety, and wellbeing of children and young people in line with Child Safe Standards. If you require any reasonable adjustments to the recruitment process, you are welcome to reach out to the hiring manager: David Webster, Home and Ambulatory Services Admin Manager, David.Webster@austin.org.au

Interested in finding out more about this opportunity? Read the position description for further details. 

Application closing date: Wednesday 10 June 2026