Administration Officer
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- Part time opportunity, with flexible working hours
- Heidelberg location, with multiple public transport options available to Austin Hospital
- 24/7 rotating roster which includes nights and weekends to work in with your lifestyle
Austin Health is the major provider of tertiary health services, health professional education and research across three campuses in the north-east of Melbourne and statewide. We have a highly engaged, diverse and collaborative workforce that is unified by our goal to help people live healthy and fulfilled lives.
About the Emergency Department
The Emergency department is committed to promoting the highest level of care for our patients. In realising this goal, the department will lead and excel in research, teaching and the use of person-centred evidence-based practice. The Emergency Department has over 89,000 presentations a year, making it one of Victoria's busiest Emergency departments.
About the role
We have 2 permanent part time positions available for individuals with experience in customer service and administration duties to join our Emergency Department. This is a customer service focused role and the shifts cover afternoon and night shift including weekends. We are a 24/7 department and availability and flexibility for all hours are essential for this role.
You will be the first point of contact for patients. The administration team supports all other clinical teams in the department. This includes our Short Stay Observation Unit, and Paediatrics. We also provide broader support across the hospital including inpatient ward admissions, transfers, and discharges.
About you
To be successful in this role you’ll bring with you:
- Patient-centered approach to service delivery
- Ability to problem solve in a variety of complex situations
- Excellent computer skills and a willingness to learn new applications
- Customer service and teamwork experience in a high volume, busy, environment
- Understanding of commitment to patient confidentiality
Our benefits
Working at Austin Health means enjoying a strong sense of purpose, engaging in meaningful work every day. Our people also receive a variety of rewarding benefits, including:
- Greater take-home pay through generous salary packaging, for living expenses, meals, and holiday accommodation.
- A suite of wellness initiatives designed to support you, including discounted fitness memberships and special offers on health insurance, and a comprehensive wellbeing program.
- Onsite childcare at Austin Hospital, easy access via public transport and car parking options.
- Mentoring and career development opportunities.
Work with us!
We are committed to cultural safety and health equity for Aboriginal and/or Torres Strait Islander People. We celebrate, value, and include people of all backgrounds, genders, identities, cultures, bodies, and abilities. We welcome and support applications from talented people identifying as Aboriginal and/or Torres Strait Islander, people with disability, neurodiverse people, LGBTQIA+ and people of all ages and cultures.
If you feel this role is right for you, we encourage your early application. Even if you don’t meet every single requirement, we encourage you to apply. What matters most is your passion, your drive and your willingness to learn and contribute. Applications will be reviewed as they are received, and interviews may take place prior to the closing date. This means we reserve the right to close a job ad prior to the advertised closing date.
All appointments are made subject to a satisfactory National Police Check and if required, a Working With Children Check. If you require any reasonable adjustments to the recruitment process, you are welcome to reach out to the hiring manager: Jennifer King, ED Clerical Manager at Jennifer.King@austin.org.au
Interested in finding out more about this opportunity? Read the position description for further details.
Application closing date: Wednesday 30 June 2025
