Administration Clerk

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Austin Health is the major provider of tertiary health services, health professional education and research across three campuses in the north-east of Melbourne and statewide. We have a highly engaged, diverse and collaborative workforce that is unified by our goal to help people live healthy and fulfilled lives. 

About Cancer Services 

Austin Health is one of the largest cancer service providers in Victoria. A complete range of services are delivered to patients and their families, including medical oncology, clinical haematology, radiation oncology (Austin Health and BHS), cancer genetics, palliative care, wellness and supportive care programs, an active volunteer program and specialist cancer surgery (managed via a separate Division). These are all provided in an environment that integrates research, teaching and training.

About the role 

As the Administration Clerk, you will work as an effective member of the administrative team to provide professional, efficient, patient focused administrative support for the Day Oncology At Home service. 

A regular day will see you:   

• Register patients on arrival into Mosaiq and Q Manager and make patient appointments in Mosaiq for both new and existing patients 
• Notify patients of cancelled or deferred appointments 
• Generate and send new patient letters and appointment letters 
• Assist in the filing of results/reports and in the maintenance of filing/record systems within  Radiation Oncology  
• Maintain records of referring doctors, patients files and x-rays 
• Obtaining external results as requested 
• Create an accurate and timely Medicare assignment form for every eligible patient. 
• Generate and send reminder text messages 

About you 

As the Administration Clerk, You will be someone who has excellent communication skills, with a strong commitment to excellence in patient care. You’ll bring energy and drive to your work, and have a keen interest in developing your skillset.

To be successful in this role you’ll bring with you:

• Highly organised and the ability to prioritise work and multi-task in an extremely busy environment 
• Demonstrated excellence in customer service  

• Proven effective communication skills both verbal and written 

Our benefits 

Working at Austin Health means enjoying a strong sense of purpose, engaging in meaningful work every day. Our people also receive a variety of rewarding benefits, including: 

• Greater take-home pay through generous salary packaging, for living expenses, meals, and holiday accommodation. 
• A suite of wellness initiatives designed to support you, including discounted fitness memberships and special offers on health insurance, and a comprehensive wellbeing program. 
• Onsite childcare at Austin Hospital, easy access via public transport and car parking options. 
• Mentoring and career development opportunities. 

Work with us! 

We are committed to cultural safety and health equity for Aboriginal and/or Torres Strait Islander People. We celebrate, value, and include people of all backgrounds, genders, identities, cultures, bodies, and abilities. We welcome and support applications from talented people identifying as Aboriginal and/or Torres Strait Islander, people with disability, neurodiverse people, LGBTQIA+ and people of all ages and cultures. 

If you feel this role is right for you, we encourage your early application. Even if you don’t meet every single requirement, we encourage you to apply. What matters most is your passion, your drive and your willingness to learn and contribute. Applications will be reviewed as they are received, and interviews may take place prior to the closing date. This means we reserve the right to close a job ad prior to the advertised closing date. 

All appointments are made subject to a satisfactory National Police Check and if required, a Working With Children Check. If you require any reasonable adjustments to the recruitment process, you are welcome to reach out to the hiring manager: Donna Vains, Administrative Manager at Donna.Vains@austin.org.au

Interested in finding out more about this opportunity? Read the position description for further details. 

Application closing date: Thursday 26 March 2026