Administrative Officer

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Austin Health is the major provider of tertiary health services, health professional education and research across three campuses in the north-east of Melbourne and statewide. We have a highly engaged, diverse and collaborative workforce that is unified by our goal to help people live healthy and fulfilled lives. 

About Language Services

The Language Services Office is equipped with 16 telephone lines across the Repat and Austin Campuses and is open Mon – Fri 8:30am – 4:30pm. For patients with limited English proficiency or who use sign language, interpreters play an essential role in ensuring access to services and meaningful participation in the care they receive at Austin Health. It is not appropriate to use family members to interpret. Family members are emotionally involved, have no training and there is no guarantee that information will be relayed accurately and in its entirety.

About the role 

We are seeking a part-time (24 hours per week), fixed-term Administrative Officer to join the Language Services Department, reporting to the Manager of Language Services. The Language Services Department has offices at both the Austin and Heidelberg Repatriation Hospital campuses.

A regular day will see you:   

• Responding to phone and email enquiries from staff and patients regarding interpreter bookings.
• Scheduling and allocating interpreter appointments using the Interpreter Management System (IMS) – training provided.
• Maintaining accurate records and statistics of interpreting services.
• Assisting with general administrative tasks such as filing, data entry, and document preparation.
• Liaising with interpreters and clinical staff to ensure efficient service delivery.
• Supporting the team with other duties as required.

About you 

You will be an organised and proactive individual with strong communication skills and attention to detail. You enjoy working in a fast-paced environment and have a commitment to excellent customer service.

To be successful in this role you’ll bring with you:

• Previous experience in an administrative or customer service role (healthcare experience desirable).
• Proficiency in Microsoft Office and ability to learn new systems quickly.
• Strong organisational and time management skills.
• Ability to work collaboratively within a team and adapt to changing priorities.

Our benefits 

Working at Austin Health means enjoying a strong sense of purpose, engaging in meaningful work every day. Our people also receive a variety of rewarding benefits, including: 

• Greater take-home pay through generous salary packaging, for living expenses, meals, and holiday accommodation. 
• A suite of wellness initiatives designed to support you, including discounted fitness memberships and special offers on health insurance, and a comprehensive wellbeing program. 
• Onsite childcare at Austin Hospital, easy access via public transport and car parking options. 
• Mentoring and career development opportunities. 

Work with us! 

We are committed to cultural safety and health equity for Aboriginal and/or Torres Strait Islander People. We celebrate, value, and include people of all backgrounds, genders, identities, cultures, bodies, and abilities. We welcome and support applications from talented people identifying as Aboriginal and/or Torres Strait Islander, people with disability, neurodiverse people, LGBTQIA+ and people of all ages and cultures. 

If you feel this role is right for you, we encourage your early application. Even if you don’t meet every single requirement, we encourage you to apply. What matters most is your passion, your drive and your willingness to learn and contribute. Applications will be reviewed as they are received, and interviews may take place prior to the closing date. This means we reserve the right to close a job ad prior to the advertised closing date. 

All appointments are made subject to a satisfactory National Police Check and if required, a Working With Children Check. If you require any reasonable adjustments to the recruitment process, you are welcome to reach out to the hiring manager: Bonita Leung, Language Services Manager at Bonita.Leung@austin.org.au

Interested in finding out more about this opportunity? Read the position description for further details. 

Application closing date: Friday 12 December 2025